Director of Customer Services
1 day ago
We are seeking a skilled and experienced Director of Customer Services to join our team.
The successful candidate will be responsible for developing and implementing customer-centric strategies to drive business growth and improve customer satisfaction.
This role requires a deep understanding of the restaurant industry, excellent leadership skills, and the ability to build strong relationships with internal stakeholders and external partners.
Main Responsibilities:
- Develop and implement customer-centric strategies to drive business results.
- Collaborate with cross-functional teams to ensure seamless execution of customer-related initiatives.
- Provide coaching and training to staff members to enhance their customer service skills.
- Manage and analyze customer feedback to identify areas for improvement.
Requirements:
- Bachelor's degree in Hospitality Management or related field.
- Minimum 5 years of experience in a similar role within the restaurant sector.
- Excellent leadership and communication skills.
- Strong problem-solving and analytical skills.
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