Customer Service Operations Manager

20 hours ago


Kuwait City, Al Asimah Inaya Medical Center Full time
Job Description:

We are seeking a Customer Service Operations Manager to oversee the daily operations of the front desk and patient support services at Inaya Medical Center. This role ensures a high level of patient satisfaction by leading a team of customer service representatives, streamlining processes, and maintaining a welcoming and efficient environment for all patients and visitors.

Key Responsibilities:
  • Customer Service & Patient Experience:
  • Supervise and support the customer service team to ensure exceptional patient care.
  • Address and resolve patient concerns, complaints, and inquiries in a professional manner.
  • Ensure a welcoming, courteous, and efficient front-desk experience.
  • Monitor and enhance patient satisfaction by implementing feedback-driven improvements.
  • Team Supervision & Training:
  • Train, mentor, and evaluate customer service representatives to maintain high standards.
  • Schedule shifts and manage team performance to ensure seamless operations.
  • Conduct regular team meetings to communicate updates, policies, and best practices.
  • Operational Management:
  • Oversee the appointment scheduling process to optimize efficiency.
  • Ensure accurate patient registration, insurance verification, and billing support.
  • Monitor front-desk workflows and suggest improvements for efficiency.
  • Collaborate with medical and administrative teams to ensure smooth coordination.
  • Compliance & Reporting:
  • Ensure compliance with healthcare regulations, confidentiality, and customer service policies.
  • Maintain records of patient feedback, complaints, and service improvements.
  • Prepare reports on customer service performance and recommend improvements.
Qualifications & Skills:
  • Bachelor's degree in Business Administration, Healthcare Management, or a related field preferred.
  • 2-5 years in customer service, preferably in a medical or healthcare setting. Prior supervisory experience is a plus.
  • Strong leadership and team management abilities.
  • Excellent communication and problem-solving skills.
  • Proficiency in medical software and scheduling systems.
  • Ability to multitask in a fast-paced healthcare environment.
  • Strong attention to detail and patient-focused mindset.


  • Kuwait City, Al Asimah A'amal Holding Co Full time

    Company Description A'amal Holding Co. is a prominent Kuwaiti enterprise operating in the retail F&B and hospitality sectors. Known for their successful Le Royal Hotels and Diet Care nutrition services, the company also manages popular F&B restaurant concepts like Cafe Bazza, Dukkan Burger, and Cafe El-Khedeiwy in Kuwait City Metropolitan Area. Role...


  • Kuwait City, Al Asimah United Service Organization Full time

    If you are passionate about making a positive impact on the lives of those who sacrifice so much for our country, then you've come to the right place. Our team is comprised of dedicated professionals who share a common commitment to serving our military community. Here at the USO, you'll have the opportunity to contribute to a meaningful cause and work...


  • Kuwait City, Al Asimah Multi Brands including Hotels & Restaurants Full time

    We are seeking a talented Food Service Operations Manager to join our team. The successful candidate will have a strong background in hospitality management, with expertise in operational efficiency, team leadership, and strategic growth.Key Responsibilities:Operational EfficiencyTeam LeadershipFinancial ManagementStrategic GrowthThe Food Service Operations...


  • Kuwait City, Al Asimah Automated Services Network Co. Full time

    Company OverviewAutomated Services Network Co. is a leading provider of innovative solutions in Kuwait City. Our company is committed to delivering exceptional customer experiences through our team of skilled professionals.Job DescriptionWe are seeking an experienced B2C and B2B Customer Support Officer to join our team. As a key member of our support team,...


  • Kuwait City, Al Asimah Principalia Full time

    About PrincipaliaWe are a dynamic restaurant management company seeking a skilled and customer-focused individual to join our team.Job OverviewThis role involves providing exceptional customer service, processing transactions efficiently, and maintaining a clean and organized work environment.Key Responsibilities:Customer Service: Deliver outstanding...


  • Kuwait City, Al Asimah Qatar Airways Full time

    About the RoleThis exciting opportunity is for an experienced Airport Services Duty Supervisor to join Qatar Airways Ground Services in Kuwait. Reporting directly to the Duty Officer, you will supervise your team to deliver award-winning customer service.As a key member of our team, you will be responsible for supporting the Airport Services Manager and...


  • Kuwait City, Al Asimah Zain Bahrain Full time

    Job DescriptionZain Bahrain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 7 Middle Eastern...


  • Kuwait City, Al Asimah Four Seasons Hotels Ltd Full time

    Job OverviewWe are seeking a highly skilled Reservations and Communications Agent to join our team at Four Seasons Hotels Ltd. As a key member of our front desk operations, you will be responsible for providing exceptional guest service and ensuring seamless communication with our valued customers.Key ResponsibilitiesRespond to guest inquiries in a timely...


  • Kuwait City, Al Asimah RTC1 Recruitment Services Full time

    Role OverviewWe are seeking a skilled and experienced Director of Customer Services to join our team.The successful candidate will be responsible for developing and implementing customer-centric strategies to drive business growth and improve customer satisfaction.This role requires a deep understanding of the restaurant industry, excellent leadership...


  • Kuwait City, Al Asimah Nasco General Trading & Cont Full time

    About the RoleWe are seeking a highly skilled Customer Service Representative to join our team at Nasco General Trading & Cont. This is an exciting opportunity for individuals who are passionate about delivering exceptional customer experiences.Key ResponsibilitiesManage and resolve customer inquiries in a timely and professional manner, ensuring high levels...


  • Kuwait City, Al Asimah Al Zayani Automotive Full time

    Job DescriptionThe Customer Service Advisor role at Al Zayani Automotive involves providing exceptional customer support to ensure customer satisfaction and maintain a high standard of customer service.Key Responsibilities:Answer Incoming Calls: Receive all incoming calls, greet callers, and route calls to appropriate personnel promptly and...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    About the RoleWe are looking for a motivated and experienced Service Desk Lead to join our team. As a Service Desk Lead, you will be responsible for supervising a team of Service Desk Seniors and Technicians, providing training and guidance, and ensuring that all tasks are completed efficiently and effectively.Key ResponsibilitiesProvides appropriate...


  • Kuwait City, Al Asimah Zain Bahrain Full time

    At Zain Bahrain, we are committed to providing exceptional customer service. As a Contact Center Agent, you will be the first point of contact between our customers and our company.About the RoleThis role requires a high level of professionalism and communication skills to handle a large volume of inbound calls from our valued customers. You will assess and...


  • Kuwait City, Al Asimah Beside Group Full time

    Role DescriptionWe are seeking a highly skilled and experienced sales professional to join our team at Beside Group. As a key member of our sales team, you will be responsible for delivering exceptional customer service and driving sales through maintaining up-to-date product knowledge.The ideal candidate will have a proven track record of achieving personal...


  • Kuwait City, Al Asimah Domo Ventures W.L.L. Full time

    About the RoleWe are seeking a skilled Receptionist to join our team at Domo Ventures W.L.L. The ideal candidate will be responsible for managing the front desk, answering phone calls, and performing various administrative tasks.Key Responsibilities:Manage the front desk and maintain a clean and organized reception areaAnswer and direct phone calls to the...


  • Kuwait City, Al Asimah Beside Group Full time

    About UsBeside Group is a leading retail chain in the Middle East, offering a wide range of premium brands. Our goal is to provide our customers with an exceptional shopping experience, and we are looking for talented individuals to help us achieve this goal.We believe in delivering outstanding results, and we are committed to investing in our employees'...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    Company Overview:Majid Al Futtaim Holding is a leading developer and operator in the Middle East, North Africa, and Central Asia regions. We operate a diverse portfolio of shopping malls, retail stores, and entertainment venues, striving to create great moments for our customers.Job Description:You will be responsible for delivering exceptional customer...


  • Kuwait City, Al Asimah Azadea Full time

    Azadea Group is a premier lifestyle retail company that offers a unique opportunity to join a dynamic team.Job Summary:We are seeking a skilled and enthusiastic Sales Associate to join our team and contribute to our success.About Us:Azadea Group has a strong presence in the Middle East and Africa, operating over 40 leading international franchise...


  • Kuwait City, Al Asimah Riders Delivery Full time

    Riders Delivery is a dynamic and fast-paced environment that requires exceptional customer service skills.Job Overview:As a Customer Service Associate at Riders Delivery, you will be responsible for providing top-notch service to our customers, ensuring a positive shopping experience.Responsibilities:Assist customers with inquiries and provide product...


  • Kuwait City, Al Asimah Ooredoo Full time

    Ooredoo is seeking a highly motivated and experienced Sr. Executive to join our team in Kuwait City.The successful candidate will be responsible for managing customer relationships, resolving technical issues, and maintaining high levels of customer satisfaction.The ideal candidate will have a strong background in customer service and technical support, with...