Customer Service Liaison

1 day ago


Kuwait City, Al Asimah Four Seasons Hotels Ltd Full time
Job Overview

We are seeking a highly skilled Reservations and Communications Agent to join our team at Four Seasons Hotels Ltd. As a key member of our front desk operations, you will be responsible for providing exceptional guest service and ensuring seamless communication with our valued customers.

Key Responsibilities
  • Respond to guest inquiries in a timely and efficient manner, utilizing effective communication skills to address their needs.
  • Capture sales opportunities by accurately processing room, spa, restaurant reservations and in-room dining requests.
  • Prepare and distribute daily reports to relevant departments, highlighting important details and trends.
  • Manage email and instant messaging inboxes to ensure prompt responses to guest inquiries.
  • Handle guest complaints in accordance with Four Seasons policies and procedures.
  • Contact guests to gather pre-arrival information, confirming and guaranteeing reservations as necessary.
  • Monitor Front Desk and Central Team reservations, addressing any recurring issues or concerns.
Requirements
  • A minimum of one year of experience in a similar role within the hospitality industry.
  • Excellent proficiency in both English and Arabic languages.
  • Strong computer literacy skills and familiarity with hotel management systems.
  • Previous administrative experience, with a focus on customer service.


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