
Phone Support Specialist Zain
4 days ago
Job Description
As a Multichannel Customer Care Agent at Zain Kuwait, you will be responsible for providing excellent customer service across various channels.
Key Responsibilities:
- Handle customer inquiries and complaints via phone, email, and social media.
- Resolve customer issues efficiently and effectively.
- Upsell and cross-sell our products and services to customers.
- Collaborate with internal teams to ensure seamless customer experience.
- Meet performance targets and contribute to team success.
Requirements:
- High School diploma or equivalent qualification.
- 1-3 years of experience in customer-facing roles.
Preferred Skills:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment.
- Proficiency in MS Office.
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