Phone Support Specialist Zain

4 days ago


Kuwait City, Al Asimah Zain Kuwait Full time

Job Description

As a Multichannel Customer Care Agent at Zain Kuwait, you will be responsible for providing excellent customer service across various channels.

Key Responsibilities:

  • Handle customer inquiries and complaints via phone, email, and social media.
  • Resolve customer issues efficiently and effectively.
  • Upsell and cross-sell our products and services to customers.
  • Collaborate with internal teams to ensure seamless customer experience.
  • Meet performance targets and contribute to team success.

Requirements:

  • High School diploma or equivalent qualification.
  • 1-3 years of experience in customer-facing roles.

Preferred Skills:

  • Excellent communication and interpersonal skills.
  • Strong problem-solving and analytical skills.
  • Ability to work in a fast-paced environment.
  • Proficiency in MS Office.


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