Frontline Support Specialist

4 days ago


Kuwait City, Al Asimah Agility Full time

About Agility:

At Agility, we strive to deliver exceptional customer experiences that drive loyalty and retention. We believe in empowering our employees to make a meaningful impact and providing them with the necessary tools and training to succeed.

Job Description:

The Frontline Support Specialist will be responsible for providing top-notch customer support through various channels. This includes responding to customer inquiries, resolving issues, and escalating complex cases to internal teams.

Responsibilities:

  1. Respond to customer inquiries via phone, email, and chat.
  2. Resolve customer issues in a timely and professional manner.
  3. Elevate complex cases to internal teams for further assistance.
  4. Document customer interactions and maintain accurate records.
  5. Collaborate with cross-functional teams to ensure seamless customer experiences.

Qualifications:

  1. Bachelor's degree, diploma or equivalent preferred.
  2. Minimum 2 years of work experience in customer support in Kuwait.
  3. Salesforce experience is an added advantage.
  4. Strong communication skills in both English and Arabic.


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