
Call Center Professional
2 days ago
About the Position at Zain Kuwait
We are seeking a highly skilled Call Center Professional to join our team. The ideal candidate will possess excellent communication and problem-solving skills, with the ability to work in a fast-paced environment and maintain a high level of productivity.
Key Responsibilities:- Manage a high volume of incoming calls, responding to customer inquiries and resolving issues in a professional and courteous manner.
- Utilize strong problem-solving skills to address complex customer concerns and find efficient solutions.
- Collaborate with internal teams to troubleshoot technical issues with service equipment and ensure seamless resolution.
- Develop and maintain relationships with customers, offering personalized support and promoting Zain's products and services.
- Meet and exceed individual and team performance metrics, adhering to established standards and expectations.
To succeed in this role, candidates should possess:
- High School diploma or equivalent, plus one year of additional education or training.
- Minimum 0-3 years of experience in a related field, with a strong focus on customer-facing roles.
- Exceptional verbal and written communication skills, with the ability to articulate complex ideas clearly.
- Strong analytical and problem-solving abilities, with a track record of resolving complex issues efficiently.
- A high level of drive and motivation, with a keen sense of achievement and a desire to succeed.
- Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
- Bilingualism or multilingualism is an asset, but not required.
- The ability to work effectively in a fast-paced environment, handling multiple tasks and priorities simultaneously.
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