Senior Rider Performance Manager

17 hours ago


Kuwait City, Al Asimah Talabat Full time

**Company Overview**

Talabat is a leading local tech organization that has been delivering for millions of people across the Middle East and North Africa (MENA) region for 18 years. Founded in Kuwait in 2004, we have expanded to 9 countries with over 4,500 employees.

We operate in multiple sectors, including food delivery, q-commerce, sustainable packaging, cloud kitchens, autonomous delivery vehicles, robots, and drones. Our innovative approach allows us to bring new technologies to the MENA region, enhancing the lives of our customers.

**Job Summary**

The Rider Team Lead position is responsible for assisting the Rider Supervisor in improving rider performance and managing outsourced companies. This role requires strong leadership skills, excellent communication abilities, and a keen eye for detail.

**Key Responsibilities**

  • Monitor and improve rider performance and compliance
  • Manage the rider roster with proper allocation of shifts, breaks, and off-days
  • Develop plans to improve low-performing riders' performance
  • Prepare and share late login lists with partner companies
  • Meet with supervisors to discuss performance and updates

**Requirements**

To succeed in this role, you will need:

  • A Bachelor's Degree
  • Strong communication skills in both written and verbal formats
  • Fluency in Arabic and English languages
  • 2-3 years of experience in the food/grocery tech industry (preferred)
  • Proficiency in Google Suite tools like GDoc, GSheet, GSlides, and GForms
  • Excellent negotiation, public speaking, and presentation skills
  • Experience in managing large teams and stakeholders
  • Ability to analyze data and derive insights from reports

**What We Offer**

Talabat is committed to providing a supportive work environment that fosters growth and development. As a member of our team, you can expect:

  • Opportunities for professional growth and advancement
  • A dynamic and inclusive workplace culture
  • A competitive compensation package


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