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Quality and Service Leader
1 week ago
Quality and Service Lead:
We are seeking a quality and service lead to oversee daily operations of multiple restaurant concepts in Kuwait City.
Main Objectives:
- Ensure consistency in food quality, service, and customer experience across all outlets.
- Develop and maintain operational standards that meet high standards of quality and efficiency.
- Manage staff to ensure high performance and exceptional service.
- Maintain inventory levels to ensure availability of fresh ingredients and supplies.
- Collaborate with kitchen, front-of-house, and catering teams for efficient operations.
- D drive cost control and profitability while maintaining high-quality food and service.
- Handle customer feedback, address issues, and ensure customer satisfaction is consistently met.
- Collaborate with marketing and brand teams for promotional activities and brand values alignment.
- Oversee catering services and ensure high-standard experiences for events and gatherings.
Requirements:
- Proven experience as an operations manager in the food and beverage industry.
- Strong leadership and communication skills.
- Ability to work effectively in a fast-paced environment.
- Excellent problem-solving and analytical skills.
- Passion for delivering exceptional customer experiences.
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