Quality and Service Leader

1 week ago


Kuwait City, Al Asimah Pakistanisinkuwait Full time

Quality and Service Lead:

We are seeking a quality and service lead to oversee daily operations of multiple restaurant concepts in Kuwait City.

Main Objectives:

  • Ensure consistency in food quality, service, and customer experience across all outlets.
  • Develop and maintain operational standards that meet high standards of quality and efficiency.
  • Manage staff to ensure high performance and exceptional service.
  • Maintain inventory levels to ensure availability of fresh ingredients and supplies.
  • Collaborate with kitchen, front-of-house, and catering teams for efficient operations.
  • D drive cost control and profitability while maintaining high-quality food and service.
  • Handle customer feedback, address issues, and ensure customer satisfaction is consistently met.
  • Collaborate with marketing and brand teams for promotional activities and brand values alignment.
  • Oversee catering services and ensure high-standard experiences for events and gatherings.

Requirements:

  • Proven experience as an operations manager in the food and beverage industry.
  • Strong leadership and communication skills.
  • Ability to work effectively in a fast-paced environment.
  • Excellent problem-solving and analytical skills.
  • Passion for delivering exceptional customer experiences.


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