Guest Services Representative

4 days ago


Kuwait City, Al Asimah Four Seasons Hotels and Resorts Full time

About Us

">

We are Four Seasons Hotels and Resorts, a global leader in luxury hospitality. Our mission is to deliver exceptional experiences for our guests through unparalleled service and attention to detail. With properties around the world, we pride ourselves on creating unforgettable moments for our guests.

A Unique Opportunity

">

This role presents a unique opportunity to join our team of professionals in Kuwait. As a Concierge Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay with us is truly memorable. You will supervise bell staff, handle guest interactions, and respond to requests in a timely and accurate manner.

Your Responsibilities

">
  • Supervise bell staff to ensure smooth arrival and departure processes, proper handling of luggage, and timely follow-up on guest requests.
  • Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
  • Assist guests in all inquiries related to hotel services, hours of operation, key personnel, in-house events, directions, and more.
  • Respond to all guest requests accurately and promptly, interacting with guests both in person and by phone.
  • Resolve guest complaints effectively and identify opportunities to recognize and personalize the service experience for each guest.
  • Provide accurate information to guests in a courteous manner, fill reasonable requests or requirements, and anticipate guest needs.
  • Take messages for in-house or arriving guests according to procedures, emphasizing accuracy and proper follow-up.
  • Properly handle incoming and outgoing mail, telexes, packages, and faxes.
  • Know what activities are available in the city, such as theater, arts, exhibits, concerts, shows, sports, leisure activities, sightseeing tours, etc., and establish close contacts to provide information, ticketing, reservations, etc. for guests.

What We Look For

">
  • You have excellent reading, writing, and oral proficiency in English and Arabic languages.
  • Two + years of experience working within a luxury hotel environment is considered an asset.
  • You possess excellent interpersonal skills and communication skills.
  • Cross-cultural sensitivity and customer service orientation are essential qualities.
  • You have a guest-centric approach and understand the importance of meeting guest preferences.
  • You can work effectively under pressure.
  • Requires attention to detail and problem-solving skills.

What We Offer

">
  • We provide full board shared living accommodation in a high-quality compound.
  • Complimentary nights at FS Hotels worldwide.


  • Kuwait City, Al Asimah Baker Tilly Full time

    Key Responsibilities:We are seeking a highly skilled Guest Services Representative to join our team. The ideal candidate will possess excellent communication skills, be able to understand the needs of business guests, and provide exceptional service.The successful candidate will be responsible for managing phone calls, receiving and greeting business guests,...


  • Kuwait City, Al Asimah Four Seasons Hotels Ltd Full time

    Role OverviewThe Luxury Service Representative will provide exceptional guest experiences by supervising our bell staff to ensure seamless arrivals and departures. The representative will handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    HealthCare Dynamics Gen. Trading Company W.L.L is a leading provider of innovative solutions in the travel industry. We are seeking a highly skilled and motivated Customer Service Representative to join our team as an Airport Representative.In this role, you will play a critical part in creating unforgettable experiences for our guests by providing...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    At HealthCare Dynamics Gen. Trading Company W.L.L, we are seeking a highly skilled and dedicated Event Services Representative to join our team.The ideal candidate will possess excellent customer service skills, strong communication abilities, and a passion for delivering exceptional guest experiences.A degree or diploma in Hospitality or Tourism management...


  • Kuwait City, Al Asimah RTC1 Recruitment Services Full time

    Key ResponsibilitiesDevelop and implement effective guest relations strategies, collaborating with cross-functional teams to ensure seamless execution.Lead the development of comprehensive training programs, empowering staff to deliver outstanding customer service.Collaborate with colleagues to manage client databases, execute promotional activities, and...


  • Kuwait City, Al Asimah Hyatt Full time

    Hyatt is seeking a talented and charismatic Customer Service Representative to join our team. In this key role, you will be responsible for providing exceptional service to our guests and exceeding their expectations.Responsibilities:Welcoming and seating guests in our restaurants is a key responsibility of this role.You will also be responsible for managing...


  • Kuwait City, Al Asimah Automated Services Network Co. Full time

    Automated Services Network Co. is seeking an experienced Client Services Representative to join our team in Kuwait City at eNet.This full-time on-site role involves delivering exceptional customer experiences by engaging with customers through various channels in a timely and effective manner.Key Responsibilities:Service customer interactions using available...


  • Kuwait City, Al Asimah Marriott Full time

    As a Guest Event Expert at St. Regis Hotels & Resorts, you'll have the opportunity to combine classic sophistication with modern sensibility.About Our TeamOur team is dedicated to delivering exquisite experiences for our guests. We're committed to an uncompromising level of bespoke and anticipatory service.We're seeking individuals who share our passion for...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    We are seeking a highly skilled and motivated Guest Experience Ambassador to join our team at HealthCare Dynamics Gen. Trading Company W.L.L. As an Airport Representative, you will play a critical role in creating memorable experiences for our guests by providing personalized service and attention to detail.The successful candidate will possess excellent...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    Job ResponsibilitiesDevelop and implement effective guest relations strategies and operations to address feedback, ensure VIP experiences, and maintain a professional brand image.Coach teams to align with corporate culture and enhance customer service through comprehensive training and policy development.Collaborate with cross-functional teams to manage...


  • Kuwait City, Al Asimah Marriott International Full time

    Job SummaryWe are looking for a Guest Service Expert Leader to join our team. As a leader, you will be responsible for ensuring the delivery of exceptional guest service and creating memorable experiences for our clients.Key ResponsibilitiesLead a team of guest service experts to deliver exceptional guest experiencesDevelop and implement strategies to...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    Job Overview:This role is designed to create a positive impact on our guests' experiences through exceptional service and care.Key Responsibilities:Providing Personalized Guest Experiences: Engage with guests, understand their needs, and provide tailored solutions.Maintaining a Clean and Organized Workspace: Ensure a safe and healthy work environment,...


  • Kuwait City, Al Asimah Four Seasons Hotels and Resorts Full time

    About Four Seasons Hotels and ResortsWe are a world-class hospitality company driven by a collective passion for delivering exceptional guest experiences through a commitment to luxury and genuine heart.Our modern urban sanctuary in Kuwait City offers a unique blend of Middle Eastern architecture, contemporary art, and resort-like spaciousness. Job...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    At HealthCare Dynamics Gen. Trading Company W.L.L, we are committed to providing exceptional customer service and creating a warm atmosphere for our guests.Key Responsibilities:Ensure a seamless dining experience by greeting guests, managing reservations, and overseeing the waitlist.Provide menus, answer questions about food options, and make...


  • Kuwait City, Al Asimah Vectrus, Inc Full time

    Position OverviewAs a Technical Service Representative, you will be responsible for providing exceptional customer service and technical support for our clients' printer and IT equipment needs.


  • Kuwait City, Al Asimah PRETTY BALLERINAS Full time

    About the RoleWe are seeking a Sales and Service Representative to join our team at PRETTY BALLERINAS.As a Sales and Service Representative, you will be responsible for:Driving sales growth and achieving sales targets through effective sales techniques and product knowledge.Building and maintaining strong relationships with customers to enhance loyalty and...


  • Kuwait City, Al Asimah Baker Tilly Full time

    Job Overview:Our company is committed to delivering international standards of service to our business guests. We are seeking a skilled and experienced Guest Services Representative to join our team and contribute to our mission of excellence.Responsibilities:Manage phone calls and direct them to the relevant staff memberReceive and greet business guests,...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    We are looking for a Customer Experience Ambassador who can make a lasting impression on our guests.The ideal candidate will be responsible for greeting guests, serving food and beverages, and providing exceptional customer service throughout their stay.A degree or diploma in Hospitality or Tourism management is a plus.Minimum 2 years of work experience in...


  • Kuwait City, Al Asimah Automated Services Network Co. Full time

    Job DescriptionWe are looking for a talented and motivated individual to fill the role of Customer Support Officer at Automated Services Network Co. The successful candidate will work effectively in a fast-paced environment, focusing on performance metrics while providing excellent customer support. Key responsibilities include initiating and servicing...


  • Kuwait City, Al Asimah Zain Bahrain Full time

    About the RoleZain Bahrain is seeking a Customer Service Representative to serve as the first point of contact between the company and its loyal customers. As a key member of the customer service team, you will be responsible for handling a high volume of inbound calls and providing professional assistance to customers.Your primary responsibilities will...