Airport Services Team Leader

1 week ago


Kuwait City, Al Asimah Qatar Airways Full time

Job Overview

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The Airport Services Duty Supervisor plays a crucial role in ensuring the smooth operation of airport services. As a key member of our ground handling team, you will be responsible for supervising a team of customer service agents to deliver exceptional service to our passengers.

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Key Responsibilities:

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  • Coordinate with ground handling agents and airline staff to ensure efficient flight closures and passenger boarding.">
  • Supervise airport teams to achieve on-time performance and maintain high standards of customer service.">
  • Plan and allocate manpower during duty periods to optimize customer service delivery.">
  • Support the Airport Services Manager in managing flight disruptions, misconnections, and other passenger-related issues.">
  • Perform aircraft turnaround checks as assigned by the Airport Services Manager to ensure safe operations.">
  • Generate reports and maintain a clean workplace while providing support to the Airport Services Manager.">
  • Be the primary contact for agents requiring assistance with queries, problems, or discrepancies.">
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Requirements

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To succeed in this role, you will need:

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  • A relevant college or university qualification.">
  • Minimum 4 years of experience in an airline or reputed ground handling operations at a supervisory level.">
  • Excellent communication skills with fluency in English language.">
  • Knowledge of Weight and Balance, Ramp handling, and Dangerous Goods Regulations.">
  • Able to perform duties under pressure while maintaining high levels of customer service standards.">
  • Good understanding of conditions of carriage and International Civil Aviation Safety and Security procedures.">
  • Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations, and ramp handling.">
  • High level of computer literacy.">
  • Excellent customer focus and service delivery.">
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About Qatar Airways Group

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Qatar Airways Group is a global aviation leader with a proud story of spectacular growth and determination. We are committed to delivering exceptional customer experiences through our diverse businesses.


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