
Airport Services Team Leader
1 week ago
Job Overview
">The Airport Services Duty Supervisor plays a crucial role in ensuring the smooth operation of airport services. As a key member of our ground handling team, you will be responsible for supervising a team of customer service agents to deliver exceptional service to our passengers.
">Key Responsibilities:
">- Coordinate with ground handling agents and airline staff to ensure efficient flight closures and passenger boarding.">
- Supervise airport teams to achieve on-time performance and maintain high standards of customer service.">
- Plan and allocate manpower during duty periods to optimize customer service delivery.">
- Support the Airport Services Manager in managing flight disruptions, misconnections, and other passenger-related issues.">
- Perform aircraft turnaround checks as assigned by the Airport Services Manager to ensure safe operations.">
- Generate reports and maintain a clean workplace while providing support to the Airport Services Manager.">
- Be the primary contact for agents requiring assistance with queries, problems, or discrepancies.">
Requirements
">To succeed in this role, you will need:
">- A relevant college or university qualification.">
- Minimum 4 years of experience in an airline or reputed ground handling operations at a supervisory level.">
- Excellent communication skills with fluency in English language.">
- Knowledge of Weight and Balance, Ramp handling, and Dangerous Goods Regulations.">
- Able to perform duties under pressure while maintaining high levels of customer service standards.">
- Good understanding of conditions of carriage and International Civil Aviation Safety and Security procedures.">
- Experience in areas such as Passenger Services, Baggage Services, Ground Operations, Dangerous Goods Regulations, and ramp handling.">
- High level of computer literacy.">
- Excellent customer focus and service delivery.">
About Qatar Airways Group
">Qatar Airways Group is a global aviation leader with a proud story of spectacular growth and determination. We are committed to delivering exceptional customer experiences through our diverse businesses.
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