Service Member Experience Manager

7 days ago


Kuwait City, Al Asimah United Way of Massachusetts Bay and Merrimack Valley Full time

Job Description

As a Service Member Experience Manager, you will oversee the day-to-day operations of one or more USO Centers, ensuring a safe, welcoming, and clean environment for service members. This includes managing facilities, equipment, and vendors, as well as providing excellent customer service.

  • Execute center operational procedures to ensure a cost-effective and welcoming environment.
  • Engage with center visitors, serving as a subject matter expert about amenities, tours, classes, programs, and services.
  • Assist with program planning, execution, and evaluation, including logistics, inventory management, and social media management.
  • Develop and maintain working relationships with key stakeholders, including military leadership, local community leaders, and partners.


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