Call Center Director

1 day ago


Kuwait City, Al Asimah Client of Michael Page Full time

We are seeking a Call Center Director - Healthcare Services to lead our team of customer service representatives. As a leader, you will be responsible for establishing clear goals and KPIs, monitoring progress, and adjusting strategies as necessary. You will also conduct regular training sessions to ensure the team is knowledgeable about hair transplant services, medicines, and best practices in customer service.

Responsibilities:
  • Establish clear goals and KPIs for the team
  • Monitor progress and adjust strategies as necessary
  • Conduct regular training sessions
  • Ensure timely and effective resolution of customer inquiries
  • Liaise with external vendors or partners
Requirements:
  • Minimum 5 years in a call center environment
  • At least 3 years in a leadership/managerial role
  • Experience in managing teams within the healthcare industry
  • Strong communication skills

The successful applicant will have experience in managing teams within the healthcare industry and a deep understanding of healthcare-related services, patient needs, and medical compliance.


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