Call center

6 hours ago


Kuwait City, Al Asimah United Beverage Company K.S.C.C Full time
Responsible for serving United Beverage Company's customers by answering incoming calls to answer inquiries and questions, and direct complaints to the concerned departments to ensure high customer satisfaction. Answer all inbound calls from customers, drivers, and other external/internal parties within United Beverage Company in an efficient and professional manner. Refer customers' complaints to the concerned department to ensure complaints are resolved in a timely manner with high efficiency and effectiveness, in order to maintain customer satisfaction. Maintain and update United Beverage Company's customers' files with their latest information in terms of address, telephone number, company name, etc. Prepare periodic reports of all customer complaints to be submitted to the corporate call center in order to record, track, and recognize customer complaint trends with regard to products and deliveries and keep a detailed record of this information to minimize recorded issues in the future. Handle customer orders for home delivery and forward details to the relevant stakeholders. Update the call center filing system with all customer complaints on a timely basis in liaison with the corporate call center to ensure fast retrieval of information as and when required. Refer all issues related to the delivery of products to the concerned department in order to be resolved quickly and avoid any delays. Perform any other duties related to the job as assigned by the Direct Manager. Skills Expertise in working as a call center professional Good command of verbal communication skills to intrigue the listener and provide accurate information. Showing high efficiency along with handling several tasks in the daily routine. Proficient in using modern communication tools and software for facilitating formal routine processes. Polished convincing and negotiation skills. Flexibility and openness to innovation and improvement.
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