
Call Center Professional
18 hours ago
About Our Team
We are a leading company in the industry, dedicated to delivering exceptional customer experiences through our team of highly skilled professionals.
Job Description
As a Customer Service Representative at Nasco General Trading & Cont, you will be responsible for managing and resolving customer inquiries in a timely and professional manner.
You will utilize strong communication skills to actively listen to customers, identify their needs, and provide solutions or alternatives that meet their expectations.
You will build long-lasting relationships with customers by taking the extra mile to understand their concerns and provide personalized support.
You will record all conversations accurately and comprehensively in our call center database to ensure seamless follow-ups and quality control.
You will meet individual and team performance targets, including qualitative and quantitative metrics, to drive business growth and success.
You will leverage opportunities to promote products or services to customers, while maintaining a focus on providing excellent customer service.
You will ensure responses to customers align with established communication scripts, covering various customer-related issues.
You will routinely escalate complex issues or complaints to supervisors for prompt resolution.
You will demonstrate flexibility by working during extended hours, including evenings, weekends, and holidays, as required.
What We're Looking For
We are looking for a highly skilled Customer Service Representative who possesses in-depth knowledge of customer relationship management (CRM) principles and customer service best practices.
The ideal candidate will have developed and maintained strong phone and verbal communication skills, along with active listening abilities.
The successful candidate will demonstrate ability to multitask, prioritize tasks effectively, and manage time efficiently in a fast-paced environment.
We require excellent interpersonal skills to facilitate seamless interactions with customers and colleagues.
The selected candidate will exhibit teamwork and collaboration skills, when needed, to achieve common goals and objectives.
The successful applicant will demonstrate proficiency in data entry and typing skills to ensure accurate record-keeping and efficient workflow.
A minimum of a high school diploma or equivalent qualification is required.
At least two years of relevant work experience in a call center environment, with a proven track record of delivering exceptional customer service, is essential.
Benefits and More
At Nasco General Trading & Cont, we offer a range of benefits and opportunities for growth and development. If you are a motivated and customer-focused individual looking for a new challenge, please submit your application to become part of our team.
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