Customer Service Leadership and Team Development Specialist

3 days ago


Kuwait City, Al Asimah Client of Michael Page Full time

The Customer Service Leadership and Team Development Specialist will be responsible for developing and implementing customer service protocols that comply with medical industry regulations and best practices. This includes handling escalated calls, providing resolutions for complex or sensitive medical inquiries, and maintaining accurate records of customer interactions.

Responsibilities:
  • Develop and implement customer service protocols
  • Handle escalated calls
  • Maintain accurate records of customer interactions
  • Collaborate with the sales, marketing, and medical teams
Requirements:
  • Minimum 5 years in a call center environment
  • At least 3 years in a leadership/managerial role
  • Experience in managing teams within the healthcare industry
  • Strong leadership and people management skills

The successful applicant will have experience in managing teams within the healthcare industry and a deep understanding of healthcare-related services, patient needs, and medical compliance.



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