Customer Service Representative

1 day ago


Kuwait City, Al Asimah AL AHLI BANK OF KUWAIT Full time

Job Description: We are seeking a highly skilled and motivated Customer Service Representative to join our team at AL AHLI BANK OF KUWAIT. The ideal candidate will be responsible for delivering exceptional customer service, addressing inquiries, and promoting banking products during customer interactions.

Key Responsibilities:
  • Inbound Calls: Handle inbound calls promptly and professionally, addressing customer inquiries, providing information, and resolving issues related to banking services.
  • Service Excellence: Uphold the highest standards of service quality, ensuring customer satisfaction through effective communication and problem resolution.
  • Product Knowledge: Develop and maintain a comprehensive understanding of the bank's products and services to assist customers accurately.
  • Data Entry and Accuracy: Enter customer information and transaction details accurately into the system, ensuring data integrity.
  • Security Protocols: Follow established security protocols to safeguard customer information and maintain the confidentiality of banking transactions.
  • Sales Opportunities: Identify opportunities to promote and cross-sell banking products and services during customer interactions.
  • Complaint Handling: Effectively handle customer complaints, gathering relevant information, and escalating when necessary for resolution.
  • Reporting: Provide regular reports on call metrics, customer feedback, and trends to support continuous improvement efforts.
Requirements:
  • Excellent Communication Skills: Possess excellent verbal and written communication skills in Arabic and English.
  • Familiarity with Banking Products: Have familiarity with banking products, services, and regulatory requirements.
  • Problem-Solving and Interpersonal Skills: Demonstrate strong problem-solving and interpersonal skills.
  • Call Center Software Proficiency: Possess proficiency in using call center software and systems.


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