Sales Representative

1 week ago


Kuwait City, Al Asimah Doroob Full time
Key Responsibilities:

Maintain and develop customer revenue within assigned areas by ensuring an increase in customer and trading database through signing new contracts and convincing customers to trade.

Ensure customer retention is maintained by visits, solving issues of customers, cross-selling, and using different methods to improve customer satisfaction, experience, and loyalty.

Promote Doroob products and services to all prospective customers in the database identified.

Manage and develop a portfolio of existing customers through building strong customer relations and communication to ensure that customers' needs are recognized and met.

Develop and implement an effective approach to collect and identify competitor clients' names and information on a regular basis.

Send quotations and proposals to clients and follow up on new prospects business or contract closure on a regular basis.

Establish customer agreements and ensure that pricing guidelines and discount matrix are always applied and profitability targets for customers are met.

Identify business opportunities, assess customer needs, and match these with Doroob services to acquire new business.

Ensure other KPIs like revenue, new business, activated wins, and visits are achieved as per targets.

Ensure that customer prices are reviewed regularly and whenever any discrepancy arises between actual and promised volumes, a re-negotiation takes place.

Provide daily, weekly, and monthly sales activity reports or other reports defined or requested by the management in a timely manner.



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