Service Administrator

3 weeks ago


Kuwait City, Al Asimah F. Hoffmann-La Roche AG Full time
Overview

As a Professional Service Administrator, you will play a vital role in supporting our Professional Services team through Roche Field Service solutions. This role involves providing back-office support, collaborating with the Service Team Leader, and managing spare parts and document flow between Roche and customers.

Responsibilities
  1. Provide back-office support to the Professional Services team, including case creation and dispatching to assigned personnel.
  2. Collaborate with the Service Team Leader to prepare necessary documents and schedule instrument implementations with customers.
  3. Manage spare parts, including ordering, inventory management, and collaborating with supply chain for order follow-ups.
  4. Liaise with various teams to prepare and send necessary documents to field engineers.
  5. Collaborate with business partners to track daily pending issues and manage reminders.
  6. Monitor and update internal systems cases for field engineers, and archive service documents.
  7. Manage document flow between Roche and customers, including contracts, proposals, and repair requests.
  8. Control the numbering, sorting, and retrieval of documents produced by the technical team or department.
Requirements
  • Bachelor's degree in Life Sciences, Economy, Business Administration, or a related area.
  • Early stage in career, with a preference for fresh graduates.
  • Basic understanding of the healthcare system is preferred.
  • Excellent communication and innovative skills.
  • Proficient in English.
About Roche

At Roche, we are committed to pushing the boundaries of healthcare. With over 100,000 people across 100 countries, we work together to bring innovative solutions to patients worldwide. As an equal opportunities employer, we value diversity, equity, and inclusion in our workforce.

This role is part of our 12-month rotational development program, designed to accelerate your professional development and enable you to make a meaningful contribution to our purpose and what patients need next.


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