Professional Service Administrator
4 days ago
Roche is a global pioneer and leader in Personalized Healthcare. We provide breakthrough differentiated medicines and diagnostic tests using expertise in Science, Technology and Data so that people can live better lives.
We are seeking a highly motivated and detail-oriented Professional Service Administrator to join our team in Kuwait. As a key member of our Professional Services team, you will provide back-office support through Roche Field Service solutions, including case creation and dispatching to assigned personnel.
Main Responsibilities
Provide administrative support to the Professional Services team, including case creation and dispatching to assigned personnel.
Collaborate with the Service Team Leader to prepare necessary documents and schedule instrument implementations with customers, manage preventive maintenance (PM) schedules, and upload PM reports for invoicing processes for public and private hospitals.
Manage spare parts by arranging courier services, overseeing spare part inventory, ordering, and collaborating with supply chain for order follow-ups.
Liaise with various teams to prepare and send necessary documents (urgent letters, site service reports, etc.) to field engineers.
Collaborate with business partners (e.g., water units, UPS, 3rd-party materials, lab renovation contractors) to track daily pending issues and manage reminders.
Daily monitoring and updating of internal systems cases for field engineers; open, dispatch, and follow up on cases through to closure.
Archive both hard and soft copies of service documents and maintain organized filing systems in the office and core map.
Manage document flow between Roche and the customers, including contracts, proposals, quotations, and repair requests.
Control the numbering, sorting, filing, and retrieval of documents produced by the technical team or department to ensure accuracy and security.
Support the team with petty cash management, handling departmental expenses, and processing documents efficiently.
What We Offer
Participants in the Roche Kuwait Early Career Program will have the opportunity to build an extensive network within Roche and upskill themselves. The program is designed to foster participants' learning experience, with access to senior leaders and a mentor to support their career journey. Contributing to purpose-driven projects and taking responsibilities from day 1.
Requirements
Bachelor degree in Life Sciences, Economy, Business Administration, or any related area.
At an early stage in your career. Fresh graduates will be preferred.
Having a basic understanding of the healthcare system is preferred.
Eager to work with diverse cultures.
Curious and have a passion for learning new things, and have a high degree of integrity and courage.
Excellent communication and innovative skills.
Proficient in English.
About Roche
Roche is a global pioneer and leader in Personalized Healthcare. We provide breakthrough differentiated medicines and diagnostic tests using expertise in Science, Technology and Data so that people can live better lives.
We believe it's urgent to deliver medical solutions right now – even as we develop innovations for the future. We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all.
We are living in truly historic times. The rapid digitalization of healthcare fuels an accelerated transformation in our industry. This change requires leaders who are entrepreneurial, who trust and encourage teams to take risks, learn and progress quickly.
About the Program
The Roche Kuwait Early Career Program is a 12 months rotational development program at Roche. The program is tailored for high potential individuals at an early stage of their career, and no work experience is required.
Program Characteristics/Scope
A rotational talent development program. 12 months in different disciplines.
Equal Opportunity Employer
Roche is an Equal Opportunity Employer.
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