Customer Value Strategist

4 days ago


Kuwait City, Al Asimah Ooredoo Full time

About the Role:


We are seeking a talented Customer Value Strategist to join our Marketing team in Kuwait. As a key member of our team, you will be responsible for driving business decisions through data-driven analysis and contributing to the development of retention strategies.


The ideal candidate will have strong knowledge of analytics, customer value management (CVM) tools and techniques, as well as creative flair and excellent presentation skills. They will be able to operate effectively in a multicultural, multinational work environment and have excellent command of written and verbal English.


In this role, you will work closely with the Director, CVM prepaid and the Manager, Campaign Management to propose and prepare the Ooredoo Kuwait Prepaid Consumer Retention strategy. You will contribute to the review of the Retention strategy and Roadmap on a monthly, quarterly, half-yearly and annual basis.


You will also manage Consumer Marketing Retention Activities, deliver retained revenue as outlined in the Annual Budget from various retention-related activities, and oversee the rollout of various Retention activities designed to reduce churn, increase Life Time Value, and improve the Life Cycle Management process for our customers.



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