Customer Experience Strategist
7 days ago
This is an exciting opportunity to join National Bank of Kuwait as a Customer Experience Strategist. The successful candidate will be responsible for designing and implementing customer experience strategies that drive business growth and customer satisfaction.
You will work closely with our cross-functional teams to understand customer needs and preferences, and develop targeted customer experience initiatives that meet those needs. This includes analyzing customer feedback, identifying areas for improvement, and developing solutions to address customer pain points.
As a key member of our marketing department, you will also be responsible for collaborating with our IT team to ensure seamless integration of marketing technologies and platforms, and working closely with our business stakeholders to align customer experience initiatives with business objectives.
Key Responsibilities & Accountabilities:
- Develop and implement customer experience strategies that drive business growth and customer satisfaction.
- Analyze customer feedback and identify areas for improvement.
- Develop solutions to address customer pain points.
- Collaborate with cross-functional teams to ensure seamless integration of marketing technologies and platforms.
- Work closely with business stakeholders to align customer experience initiatives with business objectives.
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Customer Experience Strategist
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