Customer Experience Strategist

4 days ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

**Job Overview:**

HealthCare Dynamics Gen. Trading Company W.L.L is seeking a Customer Experience Strategist to join its team.

The ideal candidate will have a strong background in digital marketing and social media, with expertise in designing and implementing customer experience strategies that drive business growth and improve customer engagement.

Key Responsibilities & Accountabilities:

  • Develop and implement customer experience strategies that align with business objectives.
  • Work closely with cross-functional teams to design and launch new digital products and services.
  • Conduct research to understand customer needs and preferences.
  • Stay up-to-date with the latest digital trends and technologies to ensure the company remains competitive.
  • Lead and manage a team of social media experts to enhance the company's online presence.

Educational Qualifications & Experience:

  • Bachelors degree in Marketing, Business Administration, or related field.
  • At least 5-7 years of experience in digital marketing, IT, MIS, or related field.

Skills:

  • Tech-Savvy & AI-Savvy: Strong understanding of emerging technologies and AI-driven marketing tools.
  • Social & Digital Trends Expertise: Deep knowledge of evolving trends, platform algorithms, and user behavior on digital and social channels.
  • Strategic & Analytical Thinking: Ability to craft data-driven strategies to optimize performance across social and paid media.
  • Leadership & Execution: Experience in leading teams and driving impactful marketing campaigns.


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