Customer Engagement Marketing Manager

2 days ago


Kuwait City, Al Asimah Deliveroo Full time
Deliveroo Kuwait City, Kuwait (Main Office)

The Role:

We are seeking a skilled Crm specialist to join our local marketing team. As the voice of Deliveroo when speaking with customers, you will be responsible for initiating, building, proofing, sending, and approving targeted campaigns across customer segments. These campaigns will support and enhance our overall marketing calendar, focusing on increasing consumer engagement through the right channels at the right time.

You will work closely with local, regional, and global marketing and commercial teams, collaborating to deliver emails, push-notifications, and in-app messages in a timely and effective manner. Additionally, you will create, deploy, and own local experiments to develop CRM best practices, analyzing data targeting, segmentation, and analysis to inform your decisions.

This role requires strong communication skills, as you will proactively communicate with stakeholders to ensure workloads and deadlines are managed efficiently. You will also drive test and learn strategies to optimize email templates, content, and customer initiatives, making recommendations across the business based on post-campaign reporting and lessons learned.

Must Haves:
- A minimum of 1 year email application experience
- Highly computer literate with HTML familiarity and email deployment experience (Braze experience preferred)
- Data visualization tools experience (Looker experience preferred)

Life at Deliveroo
We are a small team with a large impact, seeking to answer interesting questions. We move fast, always looking for new ideas, and are transparent about the decisions we make and why we make them.

Benefits and Diversity
At Deliveroo, we prioritize employee welfare, offering a range of competitive benefits in areas including health, family, finance, community, convenience, growth, time away, and relocation. In 2018, we announced our decision to give every employee equity in the company, believing this helps build a culture where everyone is committed and able to share in the company's success.

We believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgment when it comes to any one of the things that make you who you are. All you need is a passion for food and a desire to be part of one of the fastest-growing startups around.

About Us
We want to be the definitive food company - the app you go to any time you have a hunger pang. We are transforming the way people think about food, providing people with limitless access to different cuisines and restaurants, turning cooking from a chore to a choice, and giving people the freedom to eat what they want, when they want, where they want it.

We operate one of the most complex three-sided marketplaces in the world, matching millions of customers and thousands of restaurants and riders within milliseconds. The algorithms behind this marketplace are the secret sauce that allows us to deliver our orders in under 30 minutes. And we're just getting started.

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