Senior Customer Experience Strategist

1 day ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
About the Role
As a Senior Customer Experience Strategist at HealthCare Dynamics Gen. Trading Company W.L.L, you will be responsible for optimizing customer service processes, managing customer experience teams, and fostering a customer-centric culture across Enaya Insurance.

Key Responsibilities
1. Understanding customer needs and pain points to develop strategies that improve their experience.
2. Designing and optimizing customer journeys across multiple channels and touchpoints using CRM data to tailor customer experiences, ensuring personalized and positive interactions.
3. Crafting strategies, managing budgets, and setting goals for the marketing team to ensure consistent brand messaging, analyze consumer behavior, and identify market expansion opportunities.
4. Managing and motivating the customer relationship management team to standardize customer interactions, deliver campaigns, and marketing collaborations, and build customer engagement to increase brand awareness and drive business development and retention.

Requirements
A Bachelor's degree in Psychology, Communications, Marketing, Advertising, or a Business Management related subject is required. LEAN, Six Sigma qualifications, and social media exposure are advantageous. Minimum 7 years' experience in a customer experience or related role in financial services, with at least two years in a supervisory position.

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