Professional Service Coordinator

3 weeks ago


Kuwait City, Al Asimah F. Hoffmann-La Roche AG Full time
Job Description

Job Title: Professional Service Administrator

Program Overview: The Roche Kuwait early in career Program is a 12-month rotational development program designed for high-potential individuals at an early stage of their career. This program is tailored to accelerate their professional development and enable them to be key contributors to Roche's purpose and what patients need next.

Responsibilities:

  • Provide back-office support to the Professional Services team through Roche Field Service solutions, including case creation and dispatching to assigned personnel.
  • Collaborate with the Service Team Leader to prepare necessary documents and schedule instrument implementations with customers, manage preventive maintenance (PM) schedules, and upload PM reports for invoicing processes for public and private hospitals.
  • Manage spare parts by arranging courier services, overseeing spare part inventory, ordering, and collaborating with supply chain for order follow-ups.
  • Liaise with various teams to prepare and send necessary documents (urgent letters, site service reports, etc.) to field engineers.
  • Collaborate with business partners (e.g., water units, UPS, 3rd-party materials, lab renovation contractors) to track daily pending issues and manage reminders.
  • Daily monitoring and updating of internal systems cases for field engineers; open, dispatch, and follow up on cases through to closure.
  • Archive both hard and soft copies of service documents and maintain organized filing systems in the office and core map.
  • Manage document flow between Roche and the customers, including contracts, proposals, quotations, and repair requests.
  • Control the numbering, sorting, filing, and retrieval of documents produced by the technical team or department to ensure accuracy and security.
  • Support the team with petty cash management, handling departmental expenses, and processing documents efficiently.

Requirements:

  • You hold a Bachelor degree in Life Sciences, Economy, Business Administration, or any related area.
  • You are at an early stage in your career. Fresh graduates will be preferred.
  • Having a basic understanding of the healthcare system is preferred.
  • You are eager to work with diverse cultures.
  • You are curious and have a passion for learning new things, and have a high degree of integrity and courage.
  • You have excellent communication and innovative skills.
  • You are proficient in English.

About Roche: At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity, and diversity. Roche is an Equal Opportunity Employer.



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