
Service Desk Specialist
1 day ago
As a Service Desk Specialist at HealthCare Dynamics Gen. Trading Company W.L.L, you will be responsible for providing top-notch support to our customers via various channels, including phone, email, and chat.
Your primary goal will be to resolve customer issues efficiently, effectively communicate with stakeholders, and contribute to a positive company reputation.
- Main Responsibilities:
- Respond to customer inquiries in a prompt and professional manner.
- Analyze customer problems, identify root causes, and implement effective solutions.
- Collaborate with internal teams to address complex issues and improve overall customer satisfaction.
- Update customer information in the CRM system regularly.
Qualifications:
- Diploma or certification in a related field.
- Excellent verbal and written communication skills.
- Minimum 2 years of experience in a similar role.
- Familiarity with helpdesk software and tools.
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