Service Desk Specialist

1 day ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
About the Role

As a Service Desk Specialist at HealthCare Dynamics Gen. Trading Company W.L.L, you will be responsible for providing top-notch support to our customers via various channels, including phone, email, and chat.

Your primary goal will be to resolve customer issues efficiently, effectively communicate with stakeholders, and contribute to a positive company reputation.

  1. Main Responsibilities:
  2. Respond to customer inquiries in a prompt and professional manner.
  3. Analyze customer problems, identify root causes, and implement effective solutions.
  4. Collaborate with internal teams to address complex issues and improve overall customer satisfaction.
  5. Update customer information in the CRM system regularly.

Qualifications:

  • Diploma or certification in a related field.
  • Excellent verbal and written communication skills.
  • Minimum 2 years of experience in a similar role.
  • Familiarity with helpdesk software and tools.


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