
Help Desk Specialist
3 days ago
Zain Bahrain is a leading mobile voice and data services operator with a commercial footprint in 7 Middle Eastern and Africa countries. We provide a comprehensive range of mobile voice and data services to over 42.4 million active individual and business customers.
About the Role
This is a unique opportunity to join our team as a Contact Center Agent. You will be responsible for handling a high volume of inbound calls and providing excellent customer service.
Your key responsibilities will include:
- Responding to customer inquiries in a professional and courteous manner.
- Resolving customer complaints and issues efficiently and effectively.
- Providing product and service information to customers.
- Promoting our products and services to meet customer needs.
To succeed in this role, you will need:
- A High School diploma or equivalent.
- 0-3 years' experience in a related field.
Key skills required include:
- Excellent communication and problem-solving skills.
- Strong knowledge of Microsoft Office.
- Ability to work under pressure.
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