Help Desk Specialist

3 days ago


Kuwait City, Al Asimah Zain Bahrain Full time
About the Company
Zain Bahrain is a leading mobile voice and data services operator with a commercial footprint in 7 Middle Eastern and Africa countries. We provide a comprehensive range of mobile voice and data services to over 42.4 million active individual and business customers.
About the Role

This is a unique opportunity to join our team as a Contact Center Agent. You will be responsible for handling a high volume of inbound calls and providing excellent customer service.

Your key responsibilities will include:

  • Responding to customer inquiries in a professional and courteous manner.
  • Resolving customer complaints and issues efficiently and effectively.
  • Providing product and service information to customers.
  • Promoting our products and services to meet customer needs.
Requirements

To succeed in this role, you will need:

  • A High School diploma or equivalent.
  • 0-3 years' experience in a related field.

Key skills required include:

  • Excellent communication and problem-solving skills.
  • Strong knowledge of Microsoft Office.
  • Ability to work under pressure.


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