Customer Service Director

1 day ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

About the Role

We are looking for a motivated and experienced Service Desk Lead to join our team. As a Service Desk Lead, you will be responsible for supervising a team of Service Desk Seniors and Technicians, providing training and guidance, and ensuring that all tasks are completed efficiently and effectively.

Key Responsibilities
  • Provides appropriate training to Service Desk Seniors and Service Desk Technicians.
  • Ensures excellent customer service in addressing questions, complaints, and requests in a tactful manner via telephone, email, and face-to-face interaction.
  • Deals effectively with difficult customers.
  • Anticipates and manages change and makes it work for the team.
  • Pay attention to detail, set, enforce, and maintain high standards.
  • Obtains further information for incomplete documents.


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