Service Desk Operations Manager

2 days ago


Kuwait City, Al Asimah Vectrus, Inc Full time
About Us

At Vectrus, Inc., we are committed to delivering exceptional support services that meet the evolving needs of our clients. Our team is dedicated to providing top-notch customer service, ensuring that every interaction is a positive and memorable experience.

This role offers the opportunity to work with a talented team of professionals who share a passion for excellence and a commitment to making a difference in the lives of others. As a Service Desk Lead, you will play a critical role in shaping the future of our organization and contributing to the success of our clients.

Job Description
  • Provide leadership and guidance to Service Desk Seniors and Technicians, ensuring they have the necessary tools and resources to excel in their roles.
  • Maintain excellent customer relationships by responding promptly and professionally to inquiries, resolving issues efficiently, and exceeding customer expectations.
  • Collaborate with cross-functional teams to identify areas for improvement and implement process enhancements that drive efficiency and effectiveness.
  • Oversee the preparation and submission of reports, ensuring accuracy and timeliness, and maintain up-to-date documentation of key performance indicators.


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