Front Desk Associate

3 days ago


Kuwait City, Al Asimah Aquatots swim schools Full time

Aqua-Tots Swim Schools is committed to delivering an exceptional experience for our customers. As a Front Desk Associate, you will be at the forefront of this effort, ensuring that every interaction is positive and memorable.

Key responsibilities include:

  • Greeting customers warmly and making them feel welcome
  • Communicating effectively with customers, addressing their needs and resolving any issues promptly
  • Building relationships with families by providing outstanding customer service
  • Handling customer complaints professionally, aiming for a win-win outcome
  • Reporting unresolved issues to management for prompt attention
  • Leading by example, demonstrating the customer-focused principle in every interaction
  • Upholding our Aqua-Tots Swim Schools Core Values, ensuring alignment with our brand promise
  • Implementing our systems of procedures for front desk staff, maintaining accuracy and efficiency
  • Selling swimming lessons, birthday parties, and related merchandise to customers
  • Answering phones with our custom greeting, providing information about our facility, programs, and services
  • Giving facility tours to new and existing customers, showcasing our amenities and facilities
  • Registering new and existing customers, handling absences and schedule makeups
  • Preparing welcome packets for new customers, processing registration fees and tuition payments
  • Obtaining and verifying paperwork from new families on the first day of lessons
  • Communicating absence and makeup information to instructors during your shift
  • Filling out certificates of completion for graduates, taking photos with Ollie the Otter
  • Ensuring facility safety and cleanliness, adhering to protocols and procedures
  • Opening or closing the facility as scheduled, performing tasks outlined on the daily shift checklist


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