Customer Service Strategist
10 hours ago
Jazeera Airways, the pioneering Low-Cost Carrier in the Middle East, is seeking a visionary leader to head our Customer Relations and Call Center teams. As a Customer Service Strategist, you will play a pivotal role in delivering exceptional customer experiences while maximizing sales.
Key Responsibilities:- Oversee daily operations of the Call Center to ensure efficiency, including call volumes, wait times, and customer satisfaction.
- Set objectives and communicate clear goals and targets for the Call Center & Customer Relations team.
- Lead high-performing teams to deliver outstanding customer service by leveraging technology resources effectively.
- Maximize sales through the Call Center by regularly reviewing productivity and performance metrics.
- Monitor and report on Key Performance Indicators (KPIs) such as call resolution times, customer satisfaction scores, and service level agreements (SLAs).
- Bachelor's Degree in Marketing, Business Administration, or Mass Communication.
- Minimum 6 years' experience in Call Center management with a proven track record of success.
- Candidates with prior experience in Airlines/Travel or Airline reservations systems, particularly Flight Speed knowledge, are highly preferred.
- Excellent Communication Skills in English.
- Arabic language proficiency is an added advantage.
- Proficiency with Call Center Software, CRM systems, and performance tracking tools.
-
Customer Experience Strategist
5 days ago
Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full timeJob DescriptionAt HealthCare Dynamics Gen. Trading Company W.L.L, we are seeking a skilled Customer Experience Strategist to lead our customer service teams in delivering exceptional experiences. This is an exciting opportunity for a seasoned professional with a proven track record in driving multi-channel social media programs and sales/service call...
-
Senior Customer Experience Strategist
2 days ago
Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full timeAbout the RoleAs a Senior Customer Experience Strategist at HealthCare Dynamics Gen. Trading Company W.L.L, you will be responsible for optimizing customer service processes, managing customer experience teams, and fostering a customer-centric culture across Enaya Insurance.Key Responsibilities1. Understanding customer needs and pain points to develop...
-
Kuwait City, Al Asimah AIU Full timeJob SummaryWe are seeking a seasoned Career Development Strategist to join our team at AIU. In this critical role, you will be responsible for providing expert career guidance and support to students, helping them achieve their professional goals.About the RoleAs a Career Development Strategist, you will work closely with students, alumni, employers,...
-
Customer Experience Investigator
23 hours ago
Kuwait City, Al Asimah INTERNATIONAL SERVICE CHECK Multisearch AG Full timeAbout INTERNATIONAL SERVICE CHECK Multisearch AGWe are a global company with over a decade of experience in analyzing customer service quality. Our expertise lies in providing accurate and informative reports to our clients, including Fortune 500 companies and small businesses worldwide.What We DoWe specialize in mystery shopping programs, competitor...
-
Customer Service Liaison
7 days ago
Kuwait City, Al Asimah Internationalhospital Kw Full timeJob OverviewAt Internationalhospital Kw, we strive to deliver exceptional customer service to our patients. As a key member of our team, you will play a vital role in ensuring that every patient receives the highest level of care and attention.ResponsibilitiesProvide top-notch customer service to patients, addressing their needs and concerns with empathy and...
-
Chief Operational Brand Strategist
2 days ago
Kuwait City, Al Asimah Pakistanisinkuwait Full timeOperational excellence is the backbone of a successful brand. At Pakistanisinkuwait, we are committed to delivering exceptional service and upholding our brand standards. Our team seeks a skilled and dynamic Chief Operational Brand Strategist to oversee the operational aspects of one of our F&B brands.Main Responsibilities:Lead and manage the day-to-day...
-
Credit Control Strategist
6 days ago
Kuwait City, Al Asimah Burgan Bank Full time**Job Overview**Burgan Bank is seeking an experienced Credit Control Strategist to join its team. As a key member of the bank's credit control department, you will play a vital role in ensuring the effective management of credit risk and the maintenance of strong relationships with customers.Key Responsibilities:Develop and implement effective credit control...
-
Chief Risk Project Strategist
10 hours ago
Kuwait City, Al Asimah Burgan Bank Full timeJob SummaryBurgan Bank is seeking a highly skilled Chief Risk Project Strategist to join our team. This is an exciting opportunity for a seasoned professional to drive risk-related projects and contribute to the bank's overall strategy.About the RoleWe are looking for a strategic thinker with excellent project management skills to lead risk-related projects...
-
Senior Corporate Communications Strategist
3 days ago
Kuwait City, Al Asimah Edge Resourcing Full timeAbout the RoleWe are seeking an experienced Senior Corporate Communications Strategist to join our Corporate Communications Team. The successful candidate will be responsible for developing and maintaining core communication channels, enhancing the company intranet, and managing business relationships with internal communications stakeholders across the...
-
Marketing Communications Strategist
2 days ago
Kuwait City, Al Asimah AudaCity Capital Management Full timeAudaCity Capital Management is a pioneering prop trading firm and leading provider of trading education in London. Our team of highly trained professionals manages the company's extensive funds on our City of London-based trading floor, setting the standard for excellence in our industry.Our VisionWe believe that investing in talented individuals who share...
-
Senior Financial Strategist
2 days ago
Kuwait City, Al Asimah Americana Foods Full timeJob Description:As a Senior Financial Strategist at Americana Foods, you will play a crucial role in driving financial success across the retail channel in Kuwait. Your expertise in financial management and analytical skills will be instrumental in overseeing and managing the financial operations of the retail channel.Key Responsibilities:1. Detailed...
-
Primary Customer Service Coordinator
5 days ago
Kuwait City, Al Asimah Caesars Vacancy Online Job Full timeAbout the role: As a Primary Customer Service Coordinator at Caesars Vacancy Online Job, your main responsibility will be delivering exceptional service to our guests in Mc Gill's outlet. You will hold key accountability for ensuring the highest levels of guest satisfaction while maintaining operational and financial target delivery.Key...
-
Senior Content Strategist
10 hours ago
Kuwait City, Al Asimah Itsordable Full timeJob Summary:We are seeking a highly skilled Senior Content Strategist to join our team at Ordable/, an e-commerce enabler that empowers merchants to succeed in the digital marketplace. As a key member of our marketing team, you will be responsible for developing and executing content strategies that drive growth, engagement, and brand awareness across...
-
Senior Digital Marketing Strategist
4 days ago
Kuwait City, Al Asimah AudaCity Capital Management Full timeAbout AudaCity Capital Management">Auda City Capital is a progressive and thriving trading education provider. Based in London, we have a team of highly trained professionals managing extensive funds on our trading floor. Our approach emphasizes investing in talented individuals who are committed to growth with us.>We seek like-minded professionals to...
-
Customer Service Representative
3 days ago
Kuwait City, Al Asimah Pakistanisinkuwait Full timeAt Pakistanisinkuwait, we are committed to delivering exceptional customer service. As a Call Center Officer, you will play a vital role in ensuring our customers receive the support they need.About UsWe are a dynamic and forward-thinking organization dedicated to providing innovative solutions. Our team is passionate about excellence, and we strive to...
-
Risk Management Strategist
5 days ago
Kuwait City, Al Asimah Burgan Bank Full timeBurgan Bank is seeking a highly skilled and experienced Risk Management Strategist to join its team.About the RoleThe successful candidate will be responsible for managing and executing key risk-related projects within the bank, ensuring alignment with the overall risk strategy and business objectives.This role requires collaboration with multiple...
-
Sales Team Lead and Business Growth Strategist
10 hours ago
Kuwait City, Al Asimah IHG Hotels & Resorts Full timeCompany Overview: IHG Hotels & Resorts is a world-renowned hotel company dedicated to providing True Hospitality for everyone. With a portfolio of well-known brands, we strive to make every guest feel welcome and valued.About the Role: We are seeking a seasoned Sales Manager to lead our sales team and drive business growth. As a Sales Team Lead and Business...
-
Kuwait City, Al Asimah AudaCity Capital Management Full timeAuda City Capital Management is a cutting-edge prop trading firm and leading provider of trading education. Based in London, our team comprises highly skilled trading professionals who manage the company's extensive funds on our state-of-the-art trading floor. We believe that investing in talented individuals is key to achieving success in our industry. As a...
-
Customer Experience Representative
7 days ago
Kuwait City, Al Asimah Pakistanisinkuwait Full timeCompany OverviewPakistanisinkuwait is a dynamic organization dedicated to providing exceptional customer service.Job DescriptionWe are seeking a passionate and skilled Customer Service Officer to join our Kuwait team. As a key member of our team, you will be responsible for interacting with customers via various channels, including phone, email, chat, and...
-
Sales and Customer Experience Specialist
2 days ago
Kuwait City, Al Asimah Alghanim Industries Full timeJob OverviewWe are seeking a highly skilled Sales and Customer Experience Specialist to join our team at Alghanim Industries. This role involves promoting products and services to customers, maximizing sales transactions, and providing exceptional customer service.Key Responsibilities:Sales Promotion: Promote home furniture and accessories to customers,...