Customer Service Liaison

1 day ago


Kuwait City, Al Asimah Internationalhospital Kw Full time
Job Overview

At Internationalhospital Kw, we strive to deliver exceptional customer service to our patients. As a key member of our team, you will play a vital role in ensuring that every patient receives the highest level of care and attention.

Responsibilities
  • Provide top-notch customer service to patients, addressing their needs and concerns with empathy and professionalism.
  • Coordinate patient appointments and ensure seamless communication with hospital staff.
  • Maintain accurate patient data, including civil ID and contact information.
  • Process billing for cash patients, obtain signatures, and provide copies of invoices.
  • Verify insurance coverage and communicate package details to patients.
  • Collect down payments for rejected codes, prostheses, or items.
  • Ensure confidentiality and maintain a clean and tidy admission office.
Requirements
  • High university degree or equivalent.
  • Two years' experience in a similar position in a hospital.
  • High proficiency in Arabic and English.
  • Proficient computer skills.
  • Excellent communication and phone etiquette skills.


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