Customer Experience Investigator

5 hours ago


Kuwait City, Al Asimah INTERNATIONAL SERVICE CHECK Multisearch AG Full time

About INTERNATIONAL SERVICE CHECK Multisearch AG

We are a global company with over a decade of experience in analyzing customer service quality. Our expertise lies in providing accurate and informative reports to our clients, including Fortune 500 companies and small businesses worldwide.

What We Do

We specialize in mystery shopping programs, competitor studies, price comparisons, interviews with customers, distribution audits, and mystery calls across various industries such as banking and finance, services, retail, hospitality, food & beverage, fine dining, manufacturing, and automotive.

The Role

We are currently seeking individuals who possess good reporting skills, attention to detail, and the ability to work independently. As a customer experience investigator, your responsibilities will include checking cleanliness, employee friendliness, and their willingness to assist during visits to commercial outlets.

Responsibilities

  1. Conduct thorough investigations of commercial outlets to assess their customer service quality.
  2. Document observations and experiences in detailed reports.
  3. Participate in special certification tests where required.
  4. Provide feedback on the overall customer experience.

Requirements

  • Must be at least 18 years old.
  • Have access to a computer with internet and private email access.
  • Be proficient in English.

What You Will Gain

You will have the opportunity to earn a fee determined by each project, which will be visible in your instructions before the visit. Upon completing a correct investigation, a money transfer will be arranged within a few weeks from the date of your visit.



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