Customer Experience Strategist

4 days ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time
Job Description

At HealthCare Dynamics Gen. Trading Company W.L.L, we are seeking a skilled Customer Experience Strategist to lead our customer service teams in delivering exceptional experiences. This is an exciting opportunity for a seasoned professional with a proven track record in driving multi-channel social media programs and sales/service call centers.

About the Role

As Customer Experience Strategist, you will be responsible for crafting innovative strategies to improve customer satisfaction, retention, and loyalty. Your expertise will help us foster a customer-centric culture across our organization, ensuring consistent brand messaging and analyzing consumer behavior to identify market expansion opportunities.

Key Responsibilities
  • Developing and implementing customer experience strategies that drive business growth and retention.
  • Managing and motivating cross-functional teams to deliver campaigns and marketing collaborations.
  • Collaborating with senior team members to uncover data-based insights and create innovative social media strategies.
  • Maintaining strong relationships with cross-departmental team members to enable collaboration and directional leadership.

Requirements

To succeed in this role, you will need:
  • A Bachelor's degree in Psychology, Communications, Marketing, Advertising, or Business Management.
  • Minimum 7 years' experience in a customer experience or related role in financial services, with at least two years in a supervisory role.
  • Strong ability to present ideas, concepts, and workflows in a clear and engaging manner.
  • Fluent level of both spoken and written English and Arabic.
  • Strategic thinking and problem-solving abilities, agility, empathy, customer advocacy, communication, and problem-solving skills.
  • Excellent data management, analytical, and leadership skills.
  • Technical fluency in CRM platforms and customer feedback tools.
  • Excellent communication and presentation skills.
  • Willingness to embrace new ideas and processes.
  • Knowledge of regulatory requirements and compliance in the insurance sector.
  • Working knowledge of search engine optimization (SEO), lead generation, and affiliate marketing practices, techniques, and outcome expectations.


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