Service Desk Operations Manager

8 hours ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

We are seeking a highly organized and detail-oriented Service Desk Operations Manager to support the Service Desk Supervisor in operating a walk-in and call-in Work Order Reception Desk. This is an exciting opportunity to gain experience in supervising, coordinating, and overseeing daily Service Order Reception Center operations.

Key Responsibilities:
  • Support Service Desk Supervisor in managing day-to-day operations
  • Ensure timely and accurate processing of work orders and maintenance requests
  • Collaborate with production control manager and operations manager to ensure effective communication
  • Monitor and analyze performance metrics to identify areas for improvement

The ideal candidate will have strong leadership skills, excellent communication skills, and experience working in a fast-paced environment. A High School Diploma or equivalency is required, and prior experience in a Service Desk or Customer Service environment is preferred.



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