Group Desk Operations Manager

5 hours ago


Kuwait City, Al Asimah Jazeera Airways Full time
Job Description: Group Desk Operations Manager

Job Summary:

The Group Desk Operations Manager will play a critical role in streamlining group booking workflows, reducing manual effort, and turnaround times. This position will also be responsible for designing and documenting efficient processes for group inquiries, booking confirmations, payments, and post-booking support.

Responsibilities and Duties:

  • Streamline group booking workflows through automation, reducing manual effort and turnaround times.
  • Design and document efficient processes for group inquiries, booking confirmations, payments, and post-booking support.
  • Monitor system usage, identify bottlenecks, and implement continuous improvement strategies.

Requirements and Qualifications:

  • Bachelor's degree in Information Technology or a related field.
  • Minimum 7+ years of experience in group desk operations, system implementation, or a related role in the aviation industry.
  • Proven experience with low-cost airlines and Navitaire systems is mandatory.
  • Strong analytical and problem-solving skills.


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