Service Desk and Project Manager

6 hours ago


Kuwait City, Al Asimah TheKuwaitiDanishDairyCompany Full time

Job Summary

The Project and Service Delivery Manager will be responsible for leading and managing IT projects and ensuring the successful delivery of services. This includes developing and implementing a project management framework, managing and monitoring project progress, and collaborating with project managers and teams.

Main Responsibilities

  • Develop and implement a project management framework to manage the IT project portfolio.
  • Manage and monitor project progress, ensuring customer satisfaction and adherence to budget and deadlines.
  • Collaborate with project managers and teams to ensure effective project management.
  • Supervise and lead a team of service desk agents and technicians, providing guidance and support.
  • Ensure timely delivery of IT services to end-users and customers, meeting or exceeding predefined SLAs.

Qualifications

To succeed in this role, you will need to have a strong understanding of IT systems, hardware, software, and network troubleshooting. You should also have experience in project management, preferably in a portfolio management role. A bachelor's degree in computer science, information technology, business, project management, or a related field is preferred. A master's degree is a plus. ITIL and PMP certifications are required.

Why Join Us

TheKuwaitiDanishDairyCompany is a dynamic and innovative company that values collaboration, creativity, and excellence. We offer a competitive salary package, excellent benefits, and opportunities for career growth and development. If you are a motivated and results-driven professional looking for a new challenge, please apply for this exciting opportunity.



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