Service Desk and Project Manager
6 hours ago
Job Summary
The Project and Service Delivery Manager will be responsible for leading and managing IT projects and ensuring the successful delivery of services. This includes developing and implementing a project management framework, managing and monitoring project progress, and collaborating with project managers and teams.
Main Responsibilities
- Develop and implement a project management framework to manage the IT project portfolio.
- Manage and monitor project progress, ensuring customer satisfaction and adherence to budget and deadlines.
- Collaborate with project managers and teams to ensure effective project management.
- Supervise and lead a team of service desk agents and technicians, providing guidance and support.
- Ensure timely delivery of IT services to end-users and customers, meeting or exceeding predefined SLAs.
Qualifications
To succeed in this role, you will need to have a strong understanding of IT systems, hardware, software, and network troubleshooting. You should also have experience in project management, preferably in a portfolio management role. A bachelor's degree in computer science, information technology, business, project management, or a related field is preferred. A master's degree is a plus. ITIL and PMP certifications are required.
Why Join Us
TheKuwaitiDanishDairyCompany is a dynamic and innovative company that values collaboration, creativity, and excellence. We offer a competitive salary package, excellent benefits, and opportunities for career growth and development. If you are a motivated and results-driven professional looking for a new challenge, please apply for this exciting opportunity.
-
Service Desk Team Lead
6 days ago
Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full timeJob OverviewWe are seeking a highly skilled and experienced Service Desk Team Lead to join our team at HealthCare Dynamics Gen. Trading Company W.L.L.This role is responsible for providing exceptional customer service, technical support, and leadership to our Service Desk team.
-
Project Portfolio Manager
6 hours ago
Kuwait City, Al Asimah TheKuwaitiDanishDairyCompany Full timeJob OverviewTheKuwaitiDanishDairyCompany is seeking an experienced Project and Service Delivery Manager to lead our IT project portfolio and ensure the successful delivery of services. As a key member of our MIS/IT team, you will be responsible for managing and monitoring project progress, ensuring customer satisfaction by delivering services/projects on...
-
Customer Service Leader
4 days ago
Kuwait City, Al Asimah Vectrus Full timeJob DescriptionWe are seeking a highly motivated and experienced leader to join our Service Desk team as a Service Order Reception Specialist.Key ResponsibilitiesOrder Management: Manage and prioritize work orders, ensuring timely and accurate processing to meet customer needs.Team Coordination: Coordinate activities with other teams, including Production...
-
Help Desk Coordinator
4 days ago
Kuwait City, Al Asimah Vectrus Full timeOverviewVectrus is a dynamic and innovative company that values diversity and inclusivity in the workplace. As a leading provider of IT services, we are committed to delivering exceptional customer experiences through our talented team members.Key ResponsibilitiesLead by Example: Demonstrate strong leadership skills and provide guidance to Service Desk...
-
Group Desk Operations Manager
6 hours ago
Kuwait City, Al Asimah Jazeera Airways Full timeJob Description: Group Desk Operations ManagerJob Summary:The Group Desk Operations Manager will play a critical role in streamlining group booking workflows, reducing manual effort, and turnaround times. This position will also be responsible for designing and documenting efficient processes for group inquiries, booking confirmations, payments, and...
-
Front Desk Coordinator
6 hours ago
Kuwait City, Al Asimah Client of Domo Ventures W.L.L. Full timeClient of Domo Ventures W.L.L. is looking for a highly motivated and organized Front Desk Coordinator to join our team. The ideal candidate will have excellent communication skills, be able to multitask effectively, and possess a professional demeanor.Job Summary:This is an exciting opportunity for a motivated and organized individual to work in a fast-paced...
-
Front Desk Lead
6 days ago
Kuwait City, Al Asimah Hyatt Full timeAbout the RoleWe are looking for a highly skilled Front Desk Lead to support our Assistant Manager in delivering exceptional guest experiences at Grand Hyatt Kuwait City.The successful candidate will have a strong background in hospitality, with a minimum of 2 years' experience in a similar role. They will be proficient in Arabic and possess excellent...
-
IT Service Desk Specialist
3 days ago
Kuwait City, Al Asimah Vectrus Full timeJob Title">Job DescriptionJob Title: System Support Specialist.">Job SummaryWe are seeking a highly skilled technical professional to provide technical support to users with non-secure internet protocol routing network (NIPRNET or NIPR), SIPRNET, stand-alone AIS or communications systems issues.">Key ResponsibilitiesThe ideal candidate will have excellent...
-
IT Service Delivery Manager
3 days ago
Kuwait City, Al Asimah DHL Germany Full timeJob Description:\The successful candidate will lead training and support for all core operational systems, drive standardization and process optimization, and review and distribute user releases/helpful hints and training manuals to super/end users as necessary.\\Key Responsibilities:\\Lead training and support for all core operational systems and...
-
Front Desk Professional
6 days ago
Kuwait City, Al Asimah Hyatt Regency Full timeJob Description">We are seeking a highly skilled and motivated Front Desk Agent to join our team at Hyatt Regency Al Kout.About the RoleYou will be responsible for providing exceptional customer service to our guests, responding promptly to their needs and resolving any issues in a timely manner.You will also be required to contribute to the overall...
-
Service Order Reception Specialist
4 days ago
Kuwait City, Al Asimah Vectrus Full timeService Delivery ExcellenceThis role offers a unique opportunity for experienced customer service professionals to take on a leadership position and drive business results through exceptional service delivery.Key ResponsibilitiesService Excellence: Develop and implement strategies to deliver exceptional customer service, ensuring that every interaction meets...
-
Front Desk Support Professional
2 days ago
Kuwait City, Al Asimah Internationalhospital Kw Full timeJob SummaryWe are seeking a highly skilled and customer-focused Front Desk Support Professional to join our team at Internationalhospital Kw.This is a fantastic opportunity for a motivated individual to work in a dynamic environment, providing exceptional patient care and support services.Key Responsibilities:Act as the primary point of contact for patients...
-
Hotel Front Desk Team Member
5 days ago
Kuwait City, Al Asimah Marriott Full timeCompany OverviewAt Marriott, we are committed to delivering exceptional service to our guests. As a member of our front desk team, you will play a critical role in ensuring that every guest has an unforgettable experience.Job DescriptionProcess all reservation requests, changes, and cancellations in a timely and professional manner. Verify availability of...
-
Project Services Leadership
6 days ago
Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full timeRequirementsWe require a 15-year-related experience in project management with a strong background in project delivery.Ideally, the candidate has worked in a multidisciplinary consultancy environment and has a proven experience in development of project management functions.Demonstrated ability to incorporate BIM philosophy into team's work and function, and...
-
Front Desk Liaison Officer
6 days ago
Kuwait City, Al Asimah Internationalhospital Kw Full time**Job Summary**The Front Desk Liaison Officer is a key member of the International Hospital Kw team, responsible for providing exceptional patient experience from arrival to departure. This role requires a high level of customer service skills, attention to detail, and effective communication.**Key Responsibilities**Accompany patients to clinic receptions...
-
Project Manager
4 days ago
Kuwait City, Al Asimah KEO International Consultants Full timeAt KEO International Consultants, we are seeking a talented Project Manager to join our award-winning team in Kuwait.About the RoleThis dynamic opportunity involves leading a project team and providing subject matter expertise to achieve time, cost, quality, and safety targets. The successful candidate will have excellent leadership skills and experience in...
-
Emergency Services Dispatcher Manager
6 days ago
Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full timeRole OverviewWe are seeking an experienced and skilled Desk Operations Coordinator to join our team at HealthCare Dynamics Gen. Trading Company W.L.L. As a key member of our operations center, you will be responsible for ensuring the efficient and effective management of incidents and emergencies.Main ResponsibilitiesManaging and coordinating emergency...
-
Technical Support Manager
4 days ago
Kuwait City, Al Asimah Vectrus Full timeJob SummaryThis position provides an opportunity for experienced customer service professionals to develop their leadership skills and make a meaningful impact on our organization.Key ResponsibilitiesLeadership Development: Identify and develop talent within the Service Desk team, providing coaching and mentorship to enhance performance and job...
-
Portfolio and Service Manager
6 hours ago
Kuwait City, Al Asimah TheKuwaitiDanishDairyCompany Full timeAbout The RoleThe Project and Service Delivery Manager will be responsible for overseeing the IT project portfolio and ensuring the successful delivery of services. This includes setting up the project management framework, leading and managing IT projects, and collaborating with project managers and teams.Key DeliverablesEstablish and maintain a...
-
Project Management Director
6 days ago
Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full timeAbout the RoleWe are seeking an ambitious and highly motivated project management expert to lead our project management function.The successful candidate will have a proven track record of high-quality delivery, strong client service mind-set, and excellent leadership skills.