Customer Service Team Lead

11 hours ago


Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

At HealthCare Dynamics Gen. Trading Company W.L.L, we are seeking a highly motivated and organized Customer Service Team Lead to join our team. The successful candidate will be responsible for supporting the Service Desk Supervisor in operating a walk-in and call-in Work Order Reception Desk.

Responsibilities:
  • Provide training and guidance to Service Desk Seniors and Technicians
  • Ensure excellent customer service in addressing questions, complaints, and requests via telephone, email, and face-to-face interaction
  • Enforce compliance with company policies and procedures
  • Oversee the preparation of reports and maintain accurate records
  • Collaborate with production control manager and operations manager to ensure effective communication

The ideal candidate will have at least five years of experience in direct customer service communications, with approximately two years of work in a Service Desk or Customer Service environment. Strong leadership skills, ability to prioritize responsibilities, and excellent interpersonal and negotiation skills are essential for this role.

Qualifications:
  • High School Diploma or equivalency
  • Must be CAC eligible and/or able to obtain a Common Access Card (CAC)
  • Valid driver's license and ability to obtain U.S. Government Motor Vehicle Operator's License and host nation Driver's License required

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