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Help Desk Operations Specialist
2 days ago
Vectrus is a leading provider of mission support and training services to the U.S. government and its allies.
Job DescriptionWe are seeking a highly skilled Help Desk Operations Specialist to join our team in SWA (Southwest Asia). As a key member of our operations team, you will be responsible for providing technical support and assistance to our clients in this critical region.
Responsibilities- Provide enterprise-level technical support and non-technical support regarding ITSM incident requests
- Serve as escalation point for application support and troubleshooting
- Guide and direct teams in the resolution of escalated issues and complex production, application or system problems
- Provide feedback and analysis of technical/non-technical events to internal leadership and Watch Officers
To be successful in this role, you must have a strong background in computer systems, networks, and security. You should be certified at the associate specialist level in multiple disciplines of systems or networks and security, such as MCSA & CCNA-Security. Additionally, you should be proficient in various management tools, including BMC Remedy (ITSM), Defense Enterprise Provisioning Online (DEPO) web portal, DISA Alternate Credentials for Disadvantage Users (ACDU) Share Point, and Active Directory.
Benefits- Competitive salary and benefits package
- Opportunity to work in a fast-paced, deadline-oriented environment
- Professional development opportunities
- Chance to work with a diverse team of professionals
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