Help Desk Specialist

1 day ago


Kuwait City, Al Asimah United Real Estate Company (URC) Full time

Job Title: Help Desk Specialist

We are seeking a highly skilled Help Desk Specialist to join our team at United Real Estate Company (URC). As a Help Desk Specialist, you will be responsible for providing technical support to customers, resolving queries and issues promptly and professionally.

Key Responsibilities:

  1. Respond to customer inquiries and resolve technical issues in a timely and effective manner.
  2. Provide accurate and concise information to customers, using clear and simple language.
  3. Use troubleshooting techniques to diagnose and resolve technical problems.
  4. Document customer interactions, updating records as necessary.
  5. Participate in training and development activities, staying up-to-date with new technologies and procedures.

Requirements:

  1. Proven experience in a help desk or customer service role, preferably in a technical environment.
  2. Excellent communication and problem-solving skills, with the ability to remain calm under pressure.
  3. Knowledge of technical systems and procedures, with the ability to troubleshoot and resolve complex issues.
  4. Flexibility to work varied shifts, including evenings and weekends.


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