IT Service Desk Specialist
13 hours ago
Job Title
">- Job Description
Job Title: System Support Specialist.
">- Job Summary
We are seeking a highly skilled technical professional to provide technical support to users with non-secure internet protocol routing network (NIPRNET or NIPR), SIPRNET, stand-alone AIS or communications systems issues.
">- Key Responsibilities
The ideal candidate will have excellent problem-solving skills, be able to work independently and as part of a team, and have strong communication skills. They will also be responsible for:
">- Providing Help Desk support to users with non-secure internet protocol routing network (NIPRNET or NIPR), SIPRNET, stand-alone AIS or communications systems issues.
- Using work order system to initiate, update, and track all user generated work orders.
- Serving as a single point of contact for user status inquiry and serves as a liaison within the organization for information systems problem management.
- Install new versions, updates, service packs, or replacement parts for all supported Unit equipment.
- Operate, maintain, and upgrade all supported Automation Data Processing Equipment (ADPE), currently consisting of servers, desktop systems, laptops, printers, tablets, DSN/VOIP phones, and small peripheral items to include KVM switches, CAC readers, etc.
- Disassemble, inspect, repair, test, and repair PC systems and printers to motherboard or control board level.
- Provide initial evaluation and recommendation to user who submitted the trouble ticket within 3 working days of receipt of item.
- Supports analysis, design, testing, and implementation of systems and networks.
- Applies basic knowledge of IA concepts, practices and procedure within the computing environment.
Requirements
">- Education and Experience
Minimum Qualifications: Education/Certifications: One-year related experience may be substituted for one year of education, if degree is required.
">- High School Diploma.
- College degree or equivalent experience.
- Must be a U.S. Citizen.
- Must have and maintain a valid Secret clearance.
- Meets requirements outlined in AR 25-2 for privileged access (IAT-I) to ISs CompTIA Security+ and Microsoft 365 Certified Modern Desktop Administrator or Server+ is required IAW DoD 8570.1-M.
- Applicant must be Baseline & Computing Environment certified prior to hire in accordance with DoD 8570.1-M.
Work Environment
">- Physical Requirements
Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
">- Working Conditions
Must be capable of working in extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit. Includes some industrial production environment conditions as well.
">- Equal Opportunity Employer
Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.
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