IT Service Desk Specialist

13 hours ago


Kuwait City, Al Asimah Vectrus Full time

Job Title

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  • Job Description

Job Title: System Support Specialist.

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  • Job Summary

We are seeking a highly skilled technical professional to provide technical support to users with non-secure internet protocol routing network (NIPRNET or NIPR), SIPRNET, stand-alone AIS or communications systems issues.

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  • Key Responsibilities

The ideal candidate will have excellent problem-solving skills, be able to work independently and as part of a team, and have strong communication skills. They will also be responsible for:

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  1. Providing Help Desk support to users with non-secure internet protocol routing network (NIPRNET or NIPR), SIPRNET, stand-alone AIS or communications systems issues.
  2. Using work order system to initiate, update, and track all user generated work orders.
  3. Serving as a single point of contact for user status inquiry and serves as a liaison within the organization for information systems problem management.
  4. Install new versions, updates, service packs, or replacement parts for all supported Unit equipment.
  5. Operate, maintain, and upgrade all supported Automation Data Processing Equipment (ADPE), currently consisting of servers, desktop systems, laptops, printers, tablets, DSN/VOIP phones, and small peripheral items to include KVM switches, CAC readers, etc.
  6. Disassemble, inspect, repair, test, and repair PC systems and printers to motherboard or control board level.
  7. Provide initial evaluation and recommendation to user who submitted the trouble ticket within 3 working days of receipt of item.
  8. Supports analysis, design, testing, and implementation of systems and networks.
  9. Applies basic knowledge of IA concepts, practices and procedure within the computing environment.

Requirements

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  • Education and Experience

Minimum Qualifications: Education/Certifications: One-year related experience may be substituted for one year of education, if degree is required.

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  • High School Diploma.
  • College degree or equivalent experience.
  • Must be a U.S. Citizen.
  • Must have and maintain a valid Secret clearance.
  • Meets requirements outlined in AR 25-2 for privileged access (IAT-I) to ISs CompTIA Security+ and Microsoft 365 Certified Modern Desktop Administrator or Server+ is required IAW DoD 8570.1-M.
  • Applicant must be Baseline & Computing Environment certified prior to hire in accordance with DoD 8570.1-M.

Work Environment

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  • Physical Requirements

Light work. Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.

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  • Working Conditions

Must be capable of working in extreme weather conditions with temperatures exceeding 120 degrees Fahrenheit. Includes some industrial production environment conditions as well.

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  • Equal Opportunity Employer

Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.



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