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Call Center Operator

4 weeks ago

Kuwait City, Al Asimah Kout Food Group Full time

Answer incoming calls professionally and assist customers with their inquiries, complaints, and orders.

  • Process customer orders accurately using the company's ordering system.
  • Provide information about menu items, promotions, and delivery services.
  • Handle customer complaints efficiently and escalate complex issues when necessary.
  • Follow up on customer concerns to ensure resolution and satisfaction.
  • Maintain accurate call logs and customer records in the system.
  • Work closely with restaurant teams and delivery partners to ensure smooth order fulfillment.
  • Meet performance targets, including call handling time, customer satisfaction, and order accuracy.
  • Adhere to company policies and call center scripts to maintain service consistency.
  • Assist in outbound calls for customer feedback, promotions, or follow-ups as required.

Qualifications & Requirements:

  • High school diploma or equivalent; diploma/degree in a related field is a plus.
  • Prior experience in a call center, customer service, or food service industry is preferred.
  • Excellent verbal communication skills in English and Arabic (preferred).
  • Strong problem-solving skills and ability to handle customer complaints with professionalism.
  • Ability to work in a fast-paced environment and manage multiple tasks.
  • Proficient in computer applications and order management systems.
  • Flexibility to work in shifts, including weekends and holidays.

Why Join Us?

  • Opportunity to work in a dynamic and customer-focused environment.
  • Career growth and training programs.
  • Competitive salary and benefits.
Seniority level

Entry level

Employment type

Full-time

Job function

Customer Service

Industries

Restaurants and Food and Beverage Services

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