Call Center Support Agent

2 weeks ago


Kuwait City, Al Asimah Zain Bahrain Full time
Key Responsibilities

The successful candidate will be responsible for:

  1. Handling a high volume of inbound calls from customers, responding to their queries and resolving their issues in a professional and courteous manner.
  2. Assessing and evaluating customer concerns, providing solutions and recommendations that meet their needs.
  3. Promoting Zain's products and services to customers, understanding their requirements and preferences.
  4. Troubleshooting service equipment issues, working closely with technical teams to resolve complex problems.

In addition to these key responsibilities, the successful candidate will also need to adhere to and fulfill individual and team performance metrics, demonstrating a strong commitment to excellence and customer satisfaction.


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