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Candidates, please take note With the introduction of our new Recruitment Management System (RMS), we kindly ask candidates who submitted applications prior to April 22nd, 2024, to re-register while applying for any relevant positions.
ZAIN1010 - Contact Center AgentOperation
Job Family
Customer Care
Location
Closing Date
31-May-2024
About ZainZain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 7 Middle Eastern and Africa countries with a workforce of over 7,900 providing a comprehensive range of mobile voice and data services to over 42.4 million active individual and business customers as of March 31, 2024.
About the RoleZain Kuwait is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, assisting them in a professional manner that reflects our Zain values and mission.
Your responsibilities will include but not be limited to:
- Handling a high volume of inbound calls and greeting customers in a courteous and professional manner.
- Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner.
- Providing product and service information to customers.
- Promoting Zain's products and services by understanding customer needs and interests and providing them with the right offers that match those.
- Troubleshooting service equipment issues.
- Adhering to, and fulfilling, individual and team performance metrics.
To be considered for the position, you will need to meet all of the below requirements:
- High School / 1 Year Diploma & Above.
- 0-3 years' experience in a related field.
- Skills:
- Excellent Communication Skills (Speaking and Listening).
- Excellent Problem-Solving Skills.
- High Drive for Achievement.
- Strong Knowledge of MS Office.
- Preferably Bilingual.
- Ability to work under pressure.
If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):
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