Contact Center Agent

1 day ago


Kuwait City, Al Asimah Zain Bahrain Full time

Candidates, please take note With the introduction of our new Recruitment Management System (RMS), we kindly ask candidates who submitted applications prior to April 22nd, 2024, to re-register while applying for any relevant positions.

ZAIN1010 - Contact Center Agent

Operation

Job Family

Customer Care

Location

Closing Date

31-May-2024

About Zain

Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 7 Middle Eastern and Africa countries with a workforce of over 7,900 providing a comprehensive range of mobile voice and data services to over 42.4 million active individual and business customers as of March 31, 2024.

About the Role

Zain Kuwait is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, assisting them in a professional manner that reflects our Zain values and mission.

Your responsibilities will include but not be limited to:

  1. Handling a high volume of inbound calls and greeting customers in a courteous and professional manner.
  2. Assessing and evaluating customer concerns and resolving their problems in an efficient and timely manner.
  3. Providing product and service information to customers.
  4. Promoting Zain's products and services by understanding customer needs and interests and providing them with the right offers that match those.
  5. Troubleshooting service equipment issues.
  6. Adhering to, and fulfilling, individual and team performance metrics.
What We Need From You

To be considered for the position, you will need to meet all of the below requirements:

  1. High School / 1 Year Diploma & Above.
  2. 0-3 years' experience in a related field.
  3. Skills:
  4. Excellent Communication Skills (Speaking and Listening).
  5. Excellent Problem-Solving Skills.
  6. High Drive for Achievement.
  7. Strong Knowledge of MS Office.
  8. Preferably Bilingual.
  9. Ability to work under pressure.
About Application Process

If you meet the criteria and you are enthusiastic about the role, we would welcome your application. To complete the application you would need the following document(s):

#J-18808-Ljbffr

  • Kuwait City, Al Asimah Zain Bahrain Full time

    Zain is the pioneer of mobile telecommunications in the Middle East. We began life in 1983 in Kuwait as the region's first mobile operator, and since the initiation of our expansion strategy in 2003, we have expanded rapidly. Today, we are a leading mobile voice and data services operator with a commercial footprint in 7 Middle Eastern and Africa countries...


  • Kuwait City, Al Asimah Zain Bahrain Full time

    About the JobZain Bahrain is seeking a highly motivated and organized Contact Center Agent to join our team. As a Contact Center Agent, you will be responsible for handling a high volume of inbound calls, addressing customer concerns, and resolving their problems in a timely manner.You will also be required to provide product and service information to...


  • Kuwait City, Al Asimah Zain Bahrain Full time

    We are actively recruiting for a Contact Center Agent to join our team at Zain Bahrain. As a Contact Center Agent, you will be the first point of contact between our company and our customers, assisting them in a professional manner.Key ResponsibilitiesHandling a high volume of inbound calls and greeting customers in a courteous manner.Assessing and...


  • Kuwait City, Al Asimah Zain Kuwait Full time

    About The RoleZain Kuwait is actively recruiting for a Contact Center Agent. You will serve as the first point of contact between Zain and our loyal customers, and you will be assisting them in a professional manner that will reflect our Zain values and mission.Your Responsibilities Will Include But Not Be Limited ToHandling a high volume of inbound calls...


  • Kuwait City, Al Asimah Zain Bahrain Full time

    We are looking for a highly skilled Contact Center Agent to join our team at Zain Bahrain. As a Contact Center Agent, you will be responsible for handling inbound calls, greeting customers, and providing assistance and support in a professional manner.Key QualificationsExcellent communication skills and problem-solving skills.Ability to work under pressure...


  • Kuwait City, Al Asimah Zain Bahrain Full time

    Job OverviewZain Bahrain is a leading telecommunications company that provides a wide range of mobile voice and data services to millions of customers. We are currently seeking a highly skilled and motivated Contact Center Agent to join our team.As a Contact Center Agent, you will be responsible for handling a high volume of inbound calls, addressing...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    PLEASE NOTE BEFORE APPLYINGThis position is based in Kuweit City - Kuweit;Temporary local contract offered - no freelance contract or expatriation;Fluent in written and spoken English & Arabic - mandatory;Fluent in French is an advantage.WHO ARE WE?CAPAGO is a French provider of outsourcing services for European governments and their diplomatic missions,...


  • Kuwait City, Al Asimah Zain Bahrain Full time

    About the RoleZain Bahrain is seeking a highly skilled and motivated Contact Center Agent to serve as the first point of contact between our company and our valued customers. As a Contact Center Agent, you will be responsible for handling a high volume of inbound calls and greeting customers in a courteous and professional manner.Your key responsibilities...

  • Inbound Agent

    2 weeks ago


    Kuwait City, Al Asimah AL AHLI BANK OF KUWAIT Full time

    Deliver exceptional customer service by addressing inquiries, ensuring satisfaction, and promoting banking products during customer interactions.Generic Accountabilities• Corporate Governance and Compliance: Work fully within risk policies and procedures and compliance regulations and ensure all divisional activities comply with corporate governance &...

  • Support Agent

    4 days ago


    Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    We are looking for a highly motivated and organized Support Agent - Visa Applications to join our team at HealthCare Dynamics Gen. Trading Company W.L.L.About the RoleThe successful candidate will be responsible for handling customer inquiries, resolving issues, and promoting our visa application services to applicants.Key TasksRespond promptly and...


  • Kuwait City, Al Asimah Zain Bahrain Full time

    Zain Bahrain is seeking a skilled Contact Center Agent to join our team. In this role, you will serve as the first point of contact between our company and our customers, providing assistance and support in a professional manner.Responsibilities and ExpectationsHandling inbound calls and greeting customers in a courteous manner.Assessing and resolving...


  • Kuwait City, Al Asimah Zain Bahrain Full time

    About UsZain Bahrain is a leading mobile voice and data services operator with a commercial footprint in several countries. We have a workforce of over 7,900 providing a comprehensive range of mobile voice and data services to millions of active customers.About the PositionWe are actively recruiting for a Contact Center Agent who will serve as the primary...


  • Kuwait City, Al Asimah Kout Food Group Full time

    Key ResponsibilitiesAs a Call Center Operator at Kout Food Group, you will be responsible for:Answering incoming calls professionally and assisting customers with their inquiries and orders.Processing customer orders accurately using our ordering system.Providing information about menu items, promotions, and delivery services.Handling customer complaints...


  • Kuwait City, Al Asimah HealthCare Dynamics Gen. Trading Company W.L.L Full time

    Manager - Alumni and Career Placement CenterFUNCTION:Responsible for planning, coordinating and directing the activities of the department within the university including alumni programs, internships, networking opportunities, and alumni data.Manage employees and ensures all business goals and objectives are met.PRIMARY TASKS:Plan, direct, and control the...


  • Kuwait City, Al Asimah V2X Inc Full time

    About V2X IncV2X Inc is committed to delivering exceptional results in the field of public safety and emergency response. Our team of experts provides innovative solutions for global defense and security.Job OverviewThe Desk Operations Coordinator plays a critical role in ensuring the effective dispatching of initial responses to accidents or incidents,...


  • Kuwait City, Al Asimah SOCGUARD Full time

    Cyber Security Consultant SIEM and XSOARThe Guardian Security Operations Center company in IRAN has started producing SIEM and SOAR products in the field of cyber security. We are looking for new customers in the countries of the Persian Gulf and the Middle East.We are seeking companies and individuals or consultants active in the field of cyber security who...


  • Kuwait City, Al Asimah Vectrus Full time

    OverviewThis position will be physically located in Kuwait in support of LOGCAP.Under supervision of the MWR Supervisor, Fitness Center Lead provides customer service/public relations in a fitness-type facility. Position requires extensive interaction with a large customer base with the ability to handle customer issues. Maintains accurate event/facility...


  • Kuwait City, Al Asimah V2X Full time

    This position will be physically located in Kuwait in support of LOGCAP.Under supervision of the MWR Supervisor, Fitness Center Lead provides customer service/public relations in a fitness-type facility. Position requires extensive interaction with a large customer base with the ability to handle customer issues. Maintains accurate event/facility attendance...

  • Concierge Agent

    7 days ago


    Kuwait City, Al Asimah Four Seasons Hotels and Resorts Full time

    About Four SeasonsFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine...

  • Concierge Agent

    5 days ago


    Kuwait City, Al Asimah Four Seasons Hotels Ltd Full time

    Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that...