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Call Center Agent

1 month ago

Kuwait City, Al Asimah Trampo Extreme Full time
Job Responsibilities
  1. Answer incoming calls professionally and provide accurate information to customers.
  2. Make outbound calls to follow up on customer inquiries and provide assistance.
  3. Handle customer complaints, provide solutions, and inform the line Manager about any complex issues that need immediate attention.
  4. Maintain a high level of customer satisfaction through professional and courteous communication.
  5. Stay updated on products, services, promotions, and internal processes.
  6. Collaborate with other team members to ensure a smooth customer experience.
  7. Prepare and maintain daily, weekly, and monthly reports related to call logs, issues resolved, and customer feedback.
  8. Should have knowledge about the different payment gateways like sending or receiving the payment links.
  9. Should be comfortable working in shifts like morning shifts, mid shifts & evening shifts.

Skills

  1. Comply with Company's by-laws, code of conduct, and policies and procedures and amendments thereto.
  2. Perform any other relevant job roles and responsibilities assigned by the next in-line supervising authority or head of the department from time to time, in addition to/in substitution of the existing roles.
  3. Communication and interpersonal skills and communicates well at all levels of the organization and with the staff.
  4. Strong knowledge of the product and latest promotions. Basic computer skills and operating POS systems.
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