Call Center Agent
2 weeks ago
- Answer incoming calls professionally and provide accurate information to customers.
- Make outbound calls to follow up on customer inquiries and provide assistance.
- Handle customer complaints, provide solutions, and inform the line Manager about any complex issues that need immediate attention.
- Maintain a high level of customer satisfaction through professional and courteous communication.
- Stay updated on products, services, promotions, and internal processes.
- Collaborate with other team members to ensure a smooth customer experience.
- Prepare and maintain daily, weekly, and monthly reports related to call logs, issues resolved, and customer feedback.
- Should have knowledge about the different payment gateways like sending or receiving the payment links.
- Should be comfortable working in shifts like morning shifts, mid shifts & evening shifts.
Skills
- Comply with Company's by-laws, code of conduct, and policies and procedures and amendments thereto.
- Perform any other relevant job roles and responsibilities assigned by the next in-line supervising authority or head of the department from time to time, in addition to/in substitution of the existing roles.
- Communication and interpersonal skills and communicates well at all levels of the organization and with the staff.
- Strong knowledge of the product and latest promotions. Basic computer skills and operating POS systems.
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