Call Center Supervisor

Job DescriptionThe Call Center Supervisor will be responsible for managing and supervising call center operations to ensure key performance indicators (KPIs) are met. This includes Service Level, Abandon Rate, and Average Call Handling Time.Key Responsibilities:Manage and supervise call center operations to meet KPIsProvide proactive service status updates...

Job DescriptionTo complete customer service tasks that ensure customers have the information and assistance they need and maintain the company's positive reputation.ResponsibilitiesHandle inbound and outbound calls.Identify the needs of customers, provide accurate solutions, and give satisfactory answers to their queries, concerns, and complaints as soon as...

Get AI-powered advice on this job and more exclusive features.To complete customer service tasks that ensure customers have the information and assistance they need and maintain the company's positive reputation.ResponsibilitiesHandle inbound and outbound calls.Identify the needs of customers, provide accurate solutions, and give satisfactory answers to...

Job SummaryThis is a leadership role that oversees the call center operations, focusing on delivering exceptional customer service and ensuring operational efficiency. The ideal candidate will be responsible for managing a team of call center agents, providing training and development opportunities, and implementing process improvements to enhance customer...

About the JobThis is an exciting opportunity for a motivated individual to join our team as a Call Center Expert. As a key member of our customer service team, you will play a crucial role in delivering exceptional service to our customers.Key ResponsibilitiesTalk to customers via phone, addressing their queries, concerns, and issues in a professional and...

ResponsibilitiesManage large amounts of inbound and outbound calls in a timely mannerIdentify customers' needs, clarify information, research every issue and provide solutions and/or alternativesBuild sustainable relationships and engage customers by taking the extra mileKeep records of all conversations in our call center database in a comprehensible...

Kout Food Group is seeking an experienced Call Center Associate to join our team. As a Call Center Associate, you will be responsible for answering incoming calls, responding to customer inquiries, and resolving customer complaints.Key ResponsibilitiesAssist customers with their orders, including processing payments and addressing any issues that may...

UR COOKIES is seeking a highly motivated Call Center Agent to join our team. As a Call Center Agent, you'll be responsible for responding to customer inquiries and resolving customer issues in a timely and professional manner.Your duties will include answering inbound calls, providing product information, and documenting customer interactions. You'll also be...

About the JobWe are seeking a skilled Reservations Coordinator to join our team. As a Reservations Agent, you will be responsible for handling all reservations call center functions, including taking reservations, making outbound calls, and communicating with guests via email and website chat.You will have excellent communication and interpersonal skills, be...

Manage, coach, and develop a team of customer service representatives to ensure high performance and morale.Establish clear goals and KPIs for the team; monitor progress and adjust strategies as necessary.Conduct regular training sessions to ensure the team is knowledgeable about hair transplant services, medicines, and best practices in customer...