Manager, Commercial Support – Postpaid

3 days ago

Kuwait City, Al Asimah Ooredoo Qatar Full time
Manager, Commercial Support – Postpaid (Other Channels)

Field: Commercial Support
Contract Type: Full Time - Permanent
Location: Kuwait - Kuwait City
Closing date: 30-Sep-2024

The Company: Ooredoo is an organisation on the move. Thanks to our dedicated employees, we continue to move closer towards our vision to be among the top 20 telecommunications companies in the world. We are a dynamic global telecommunications player operating in 17 countries across the Middle East, North Africa (MENA) and Asia. In Kuwait, we employ approximately 1,000 talented people, all of whom are driving Ooredoo to be the number one choice for world-class communications services in Kuwait. In the face of intensifying competition, increasingly sophisticated technology and rising customer expectations, nothing is more important to our success than our team – and it's a team that you can be part of. Ooredoo's future is bright, and you can be part of our ongoing success.

The Role: Responsible for developing/expanding other Postpaid Channels like Tele Marketing, Community, VIP, D2C, Modern Trade & New channels. Monitor the sales quality, design Channel Scheme, manage sales budget, provide early indicators on market trends, benchmark performance against competition, recommend actions to achieve sales excellence. Drive Postpaid App penetration across channels.

Key Responsibilities:

  1. Expansion & Extraction:

    • Identify opportunities for opening up new business channels, design the business model, plan execution model, plan GTM & design Partner ROI model
    • Pin down the market insights on sales/competition behaviour, analyse the same, prepare presentations after discussions with Channel Managers to support Senior Management in making business decisions
    • Assess BI analysis, review how it impacts Ooredoo, communicate key information to management on performance against KPIs, quality of sales, business impact, cost to volume ratio & Revenue etc.
    • Team up with the Channel Head/AM's to determine their needs, develop appropriate strategies to tackle business issues including performance improvement, quality improvement etc.
    • Synchronize with other departments including Finance, Marketing, BI, and Technology to provide meaningful insight on cost of sales and Channel profitability analysis
    • Work with the Sales Channel Managers to ensure that the Sales quality and KPIs are met
    • End to end Designing of Other Channel Roll out model based on Market intelligence & Potential/BI data/Competition attributes
  2. Operational Excellence:
    • Prepare clear guidelines for Target setting for Sales Channel & Internal Team members considering Overall company objectives & Strategy
    • Drive Productivity enhancement models across channels
    • Prepare deep dive Analytics & guidelines to drive sales campaign efficiency
    • Review dashboards on Sales channels, share meaningful insights to Sales Team, highlight key input to Management for efficiency enhancement
    • Prepare in-depth analytical insights to reduce cost without compromising on quality
    • Develop the right model for Channel Performance evaluation matrix considering both Revenue generation & Cost incurred
    • Maintain strong relationships with internal parties Marketing, Sales channels, operations etc
    • Design a robust Sales Training model in coordination with Sales Operations team for Productivity enhancement & better yield
    • Periodic training to all the frontliners on App Features/KPI briefing, monitor App usage
  3. Quality & post-sales:
    • Review the Quality KPIs, post-launch analysis of Scheme efficacy, provide relevant information to Sales Team & Senior Management
    • Work closely with Segment & Brand team to lift demand generation to the next level, increase quality, quantity, and efficiency through a clear strategy
    • Close observation of sales performance, measure quality of campaigns
    • Study competitor activities on Geography & cell site level
  4. Staff:
    • Manage and motivate team members to ensure the highest levels of customer satisfaction
    • Proactively manage the team to be highly professional and results-oriented
    • Improve employee performance through personal coaching, identifying training and development needs
    • Share Best Practices with the Team based on past experience, motivate the team to drive in similar lines based on Ooredoo
    • Ensure Individual Development Plans (IDP) are completed for team members in accordance with Ooredoo policy
    • Conduct quarterly and annual performance appraisals (Performance Management System), ensure objectives set are monitored and achieved
    • Design & Implement Trade & Internal team Engagement program
    • Share knowledge and expertise with peers and the Commercial Support team
    • Proactively take responsibility for self-improvement by staying well-informed of developments, knowledge, and innovations in the relevant field of expertise
    • Present to OG on Best Practices implemented in Kuwait and the efficacy
    • Other duties as directed by Senior Management or other superiors

Qualifications:

  • Bachelor's degree in business or a related discipline

Job specific technical Skills:

  • Required 5-6 years of experience
  • Team building and coaching skills
  • Skills in project management
  • Knowledge of the Telecom industry would be an advantage
  • Ability to operate in a diverse multicultural, multinational work environment, exhibiting appropriate sensitivities
  • Good command of both written and verbal English, Arabic would be an advantage
  • MS Office applications
  • Strong Analytical skills
  • Strong Technical skills

Note: you will be required to attach the following:
1. Resume/cv


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