
Call Center Operator
17 hours ago
Key Responsibilities:
- Answer incoming calls professionally and assist customers with their inquiries, complaints, and orders.
- Process customer orders accurately using the company's ordering system.
- Provide information about menu items, promotions, and delivery services.
- Handle customer complaints efficiently and escalate complex issues when necessary.
- Follow up on customer concerns to ensure resolution and satisfaction.
- Maintain accurate call logs and customer records in the system.
- Work closely with restaurant teams and delivery partners to ensure smooth order fulfillment.
- Meet performance targets, including call handling time, customer satisfaction, and order accuracy.
- Adhere to company policies and call center scripts to maintain service consistency.
- Assist in outbound calls for customer feedback, promotions, or follow-ups as required.
Qualifications & Requirements:
- High school diploma or equivalent; diploma/degree in a related field is a plus.
- Prior experience in a call center, customer service, or food service industry is preferred.
- Excellent verbal communication skills in English and Arabic (preferred).
- Strong problem-solving skills and ability to handle customer complaints with professionalism.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Proficient in computer applications and order management systems.
- Flexibility to work in shifts, including weekends and holidays.
Why Join Us?
- Opportunity to work in a dynamic and customer-focused environment.
- Career growth and training programs.
- Competitive salary and benefits.
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