Middle East Automotive Operations Manager

2 days ago


Kuwait City, Al Asimah Evolve Consulting Services Full time

We are seeking an Automotive Operations Manager to join our team at Evolve Consulting Services in the Middle East.

About the Role

This is a key leadership position responsible for overseeing the service, parts, and customer support functions in the GCC region.

  • Develop and implement aftersales strategies to enhance customer retention and revenue growth.
  • Ensure dealership aftersales operations meet or exceed industry benchmarks and customer expectations.
  • Monitor key performance indicators (KPIs) related to service operations, customer satisfaction, and financial performance.
  • Manage service department budgets, forecasts, and financial reports.
Responsibilities

The successful candidate will be responsible for:

  • Developing and implementing aftersales strategies.
  • Ensuring dealership aftersales operations meet or exceed industry benchmarks.
  • Monitoring and analysing KPIs.
  • Managing service department budgets and financial reports.
Requirements

To be considered for this role, applicants must have:

  • Bachelor's degree in Automotive Engineering, Business Management, or a related field.
  • 7+ years of experience in aftersales, service management, or dealership operations.
  • Proven track record in team leadership, financial performance, and customer retention strategies.
  • Strong leadership and team management capabilities.
  • Excellent financial acumen and cost control expertise.
  • Customer service excellence and conflict resolution skills.


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