
Automotive| Aftersales Manager| GCC| Middle East
1 day ago
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Automotive Guru | Global Certified Gallup Strengths Coach & Behaviour Scientist Consultant | Talent Development | Automotive HR ConsultantJob Role & Scope
- The aftersales manager oversees the service, parts, and customer support functions to ensure a seamless, high-quality customer experience after a purchase.
- This role involves managing service operations, driving customer retention, and enhancing dealership profitability through effective aftersales strategies.
- Total package (U$ 9600 - 12700) or (KD 2900 - 3700)
- Includes annual flight ticket
- Insurance for Self and Family
- Car and Housing Allowance (Included in Total package)
- Reports to: General Manager
- Direct Reports: Service Manager, Parts Manager, Warranty Administrator, Customer Service Team
- Promotion to: Head of Aftersales → General Manager
- Lateral career growth opportunities in technical training, customer experience leadership, and dealership operations management
- Combination of showroom, workshop, and customer-facing operations
- Requires movement between service bays, customer service desks, and administrative offices
- High-pressure, fast-paced environment requiring strategic leadership and operational efficiency
- This role will be based in GCC.
- Dealer Management System (DMS)
- Customer Relationship Management (CRM) Systems
- Service & Parts Inventory Management Software
- Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Aftersales Operations & Strategy
- Oversee the service, parts, and customer support departments to ensure efficiency and profitability.
- Develop and implement aftersales strategies to enhance customer retention and revenue growth.
- Ensure dealership aftersales operations meet or exceed industry benchmarks and customer expectations.
- Monitor key performance indicators (KPIs) related to service operations, customer satisfaction, and financial performance.
- Manage service department budgets, forecasts, and financial reports.
- Investigate recurring service issues and implement process improvements.
Compliance & Process Optimisation
- Ensure compliance with manufacturer service and warranty guidelines.
- Drive workshop efficiency by optimising labour hours and job allocation.
- Work closely with the sales team to promote service contracts, maintenance plans, and extended warranties.
Customer Experience & Service Improvement
- Handle escalated customer complaints and implement service improvement initiatives.
- Monitor post-service feedback trends and ensure customer satisfaction targets are met.
- Review follow-up completion rates and provide training for service staff as needed.
Leadership & Staff Development
- Lead and mentor aftersales staff to enhance team performance and customer experience.
- Bachelor's degree in Automotive Engineering, Business Management, or a related field.
- 7+ years of experience in aftersales, service management, or dealership operations.
- Proven track record in team leadership, financial performance, and customer retention strategies.
- Strong leadership and team management capabilities.
- Excellent financial acumen and cost control expertise.
- Customer service excellence and conflict resolution skills.
- Technical knowledge of automotive servicing, parts management, and warranty administration.
- Proficiency in CRM, DMS, and service scheduling software.
- Mid-Senior level
- Full-time
- Management and Manufacturing
- Human Resources Services
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